faq customer service help support exclamation grap 1


Frequently Asked Questions

Can’t find what your looking for? Still have questions about outsourcing with us? We understand that choosing the right partner is a big decision that takes time and consideration. Whatever the question, please send us an email and we will respond as soon as possible.

What is your payment security process?

We are PCI DSS Level 1 compliant which ensures that our payment processing service is amongst the most secure for “over the phone” card chargings. We are audited every year by a external qualified security assessor to ensure the safety of your customers’ data.

Click to find out more about this process.

How much will it cost to outsource my business calls to you?

Every project solution we create for our partners is bespoke and built around their needs. The best thing to do is to contact us with a description of your requirements and with that we can set up a proposal based on your company needs. Our systems allow us to know exactly what our agents are doing all the time, and this ensures that you are only charged for the time we spend working for you.

outsourced call centre pricing uk

Can you integrate with my systems and input customer data for me?

With full in-house IT services, if it’s possible to integrate with your systems, then we can do it.

I have never outsourced before and am not sure how. Do you provide assistance in this process?

You can trust us to look after your needs – our project management team will ensure that we have all points covered before we start to communicate with your valuable customers, and once we are up and running, you’ll be able to concentrate on running your business.