Are you looking for a way to support your customer service team? Or are you outsourcing this role entirely and looking for a reputable, well-established outsourced customer support provider? Then look no further than Impact Call Centre, the UK-based outsourced customer call centre with an excellent track record of providing highly effective and flexible contact services. Our customer service team can help take the strain off your busy phone lines, or we can take their place entirely.
With our assistance, you’ll never miss a call ever again, and you’ll never have to deal with the consequences of a poorly handled interaction. Our outsourced call centre works with companies from all industries, from small start-ups to medium to large-sized businesses. With bespoke service plans available, we’ll find a plan that fits your business’s needs. You can amend or cancel your plan at any time. To find out more, call Impact Call Centre today on 01794 230 230.
Throughout the world, there exist businesses of all shapes and sizes, providing a virtually limitless array of services and products. While two businesses might provide vastly different services and products, one thing businesses all share in common is customers. Customers are the lifeblood of any business, and it’s the goal to entice new customers while taking care of existing ones. A huge part of this process involves phone calls, and that’s something businesses often struggle with.
Here at Impact Call Centre, we provide an array out outsourced call centre services to provide our clients with the support they need to deliver exceptional customer service. Customer service is very important as it encompasses a range of issues and queries your customers will have regarding your products and services. If customers are met frequently with busy phone lines or rude support staff, they may be inclined to go elsewhere. This can negatively impact your reputation.
With our contact centre service available whenever you need it, you won’t be faced with such issues. Our support team are on hand to take calls in a timely fashion. Outsourcing support calls to us makes sense as we can greatly increase your capacity while freeing up your team to focus on running your business. From handling queries concerning orders to processing transactions, performing data cleansing, or arranging fulfilment operations, leave it to our outsourced call centre.
We play a vital part in keeping our clients’ business operations going, providing a friendly point of contact for customers that they can reach 24-hours a day, seven days a week. Our call centre services give you all the benefits of a fully equipped contact centre that’s there to take care of your customers. But you won’t have to worry about the setup or staff training costs or paying salaries to maintain a large team of call handlers.
Our plans are competitively priced, flexible, and tailored to your requirements. All you need to do is give us a call to discuss your needs, and then just leave it to our 200+ experience call handling personnel. Your customers will receive the best service. Our call handles receive first-class training, are made fully knowledgeable of your business, and have access to the latest, most cutting-edge technologies.
Say goodbye to training and setup costs and paying for a large call handling team. Say hello to cost-effective call handling packages designed with your business’s needs in mind.
The success of any company is rooted in its ability to interact successfully with its customers. If a customer contacts your company and is left waiting in lengthy queues or receives poor service, they are likely to look elsewhere. The main challenge many companies face is trying to juggle a large customer base with only a small team. Add to this the varying levels of training quality and a rudimentary setup, and it becomes an almost impossible task. The alternative is to invest heavily, taking money from areas needed to grow the business.
In response, more and more companies are outsourcing customer service calls to professional contact centres such as Impact Call Centre. We provide a range of incredible services, one of which centres on providing exceptional service to customers whenever they need it. We can perform in a range of capacities, from handling a simple query to resolving a complaint or advising a customer on a service or product.
Dealing with customers is our bread and butter. So, we’ve invested heavily in the right setup, our in-house training, and our onboarding process in which our operators gain knowledge of our clients’ products, brands, and services. Our team receive a comprehensive brief whenever a new client comes on, and we even invite clients to send someone to train our operators in person. This assures you that our call centre services are tailored precisely to your business’s needs.
Getting everything set up is super-easy, and in no time, you’ll be enjoying all the benefits of our outsourced call centre services. Just some of the reasons to choose Impact Call Centre include:
Our talented team are equipped to deal with any query or issue that might arise, working as an integral part of your team, delivering great customer service where it’s needed. You’re in complete control too, should you wish to take back control of your phone lines at any time, just let us know. You can also make changes to your plan or even cancel it with no fuss.
Many businesses deal in inbound and outbound sales calls, and these can be divided into two categories – B2B (Business-to-Business) and B2C (Business-to-Customer). Without a strong calls team, it can be very difficult to generate and pursue the necessary leads that ultimately generate profits. In short, a company that relies on sales won’t last long without people on the phones who are engaging in sales. Outsourcing sales calls to us is something more and more companies are choosing to do.
Our sales support team receive the best training and are equipped with the tools they need to generate and pursue leads and secure sales for your business. We put your best foot forward, portraying your business in a positive light that instils trust and makes customers want to choose your products and services. We can adapt our approach depending on whether you’re a B2B or B2C business. And we can adapt our approach to accommodate either inbound or outbound sales or both.
Just give us a call to discuss your sales strategy, budget, and projected goals, and we’ll advise you on how we can help make hitting your sales targets a reality.
Continuity programmes are a service commonly offered by businesses. These are more commonly known as subscriptions. Subscriptions are designed with incentives in mind. The idea is to get customers to commit to an ongoing monthly or annual payment. In exchange, they receive services, products, perks, etc., that incentivise them to maintain the subscription. One example would be companies that supply products like coffee or skincare supplements.
Rather than having to remember to re-order these each month, a subscription automates the entire process, so customers have one less thing to worry about. One thing many businesses will do is to touch base with customers from time to time to make sure they’re happy with the subscription they’re on. The feedback you get can help to make improvements. You might also choose to contact customers who’ve cancelled to see if you can entice them back.
The Impact Call Centre team can support you with this. Our services include contacting customers regarding their subscriptions. Any feedback can then be passed along to your team. We can also handle account management, subscription renewals or amendments, etc., leaving your team with one less thing to worry about.
If you’re considering outsourcing surveys, we recommend choosing an outsourced call centre that excels in this area; one such as Impact Call Centre. Our services include contacting businesses or individuals to acquire feedback and data useful for your company’s marketing strategy moving forward. Surveys have long been considered an excellent way of capturing customer information, information that can be used to refine the sales process.
With our help, the process can be made super-easy. Our support team use extensive reporting suites and will ensure that all data is captured using your chosen format.
Several years ago, the existing Data Protection Act was replaced by the General Data Protection Regulation (GDPR). The primary reason for this was to replace the original Act, which came into effect before technologies, such as the Internet, were introduced. The original Act wasn’t created with the current Information Age in mind, leaving many loopholes that could be exploited, loopholes that GDPR now addresses.
Businesses must now ensure that consent is obtained when contacting customers to obtain information. This can be a lengthy and tedious process. By outsourcing it to us, you can save your team the time and effort. We will engage with customers to determine whether they are happy to be contacted by phone, letter, email, etc. To add to that, we will only ever continue to engage with customers who’ve given us their full consent.
If your company handles inbound and outbound sales calls fairly well, there’s a very good chance that you sell products. Once a customer places an order, the product must be picked, packed, and then dispatched. This process occurs at the warehouse level, and if your company is not set up for this, this can present somewhat of an obstacle. Outsourcing fulfilment services to us is a preferable alternative to spending a fortune on putting in place your own setup.
Our sister company, Red Arrow, provides a full range of fulfilment services out of a 75,000 sq. ft. warehouse space. Through Red Arrow, we can provide logistical solutions for your company, ensuring that customer orders are packed and dispatched in a timely fashion. The outsourced services we offer include managing and drop-shipping. We’ve established complete integration with major parcel delivery companies, such as Royal Mail.
By letting us handle your fulfilment services, we can provide you with competitive rates for your packages, with a range of plans to suit every business.
Here at Impact Call Centre, we take protecting the security of our client and customers’ data very seriously. We’re fully GDPR-compliant and take steps to ensure that all personal and financial data is fully protected.
As a market-leading outsourced call centre, we employ the best, most state-of-the-art cybersecurity programmes, providing levels of protection not common in our industry. Our systems are regularly audited and validated by industry-leading security assessors and consultants, and we carry industry-recognised accreditations to that effect.
Once such accreditation is a PCI DSS Level 1 certification. This certifies that we’re accredited to accept payments for products and services on behalf of our clients. We’re one of only a handful of UK call centres to have obtained this level, setting us apart from many of our competitors. This certification represents the global information security standard governed by the Payment Card Industry Security Standards Council (PCI SCC).
The PCI SCC is associated with major card brands, including Visa, Mastercard, and American Express. The former two only accept this level of certification. At present, over 300,000 transactions are processed annually worldwide. So, you can trust that your customers’ financial details are in safe hands. And your customers can make transactions with complete peace of mind.
In addition to this, we also employ the use of Cyber Essentials Plus. Cyber Essentials Plus was developed in line with the UK government’s National Cyber Security Strategy. With CEP in place, our robust system protects against a whole host of cyber-attacks, providing our clients with yet further assurances.
Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer
Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.
Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.
Leave it to
Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.
If you’re looking to outsource call centre duties to a professional company with years of experience fielding inbound and outbound customer service and sales calls, look no further than Impact Call Centre. Businesses favour us when outsourcing call centre services as they know they we offer the best carefully tailored call centre service that are here to assist customers whenever they need something. We look after your customers, ensuring they remain loyal to your business.
Whenever you find yourself struggling with an influx of calls, you could be potentially losing out on valuable opportunities. Our outsourced call centre services ensure that your customers are always looked after 24/7. To get started, all you need to do is call Impact Call Centre today on 01794 230 230. Alternatively, if you’d like to get in touch using a written method, you can do so by filling out our online contact form or emailing [email protected].
Here at Impact Call Centre, we understand better than anyone the role an efficient, well-trained, fully equipped call handling team can have in a business’s success. By having the right personnel in place, you can ensure that your customers always get the service they need whenever they call. And you can ensure that they hang up feeling positive from the exceptional interaction they’ve just had. Such things not only improve customer retention but help a business avoid negative reviews.
Rather than go it alone, we recommend hiring the professionals at Impact Call Centre. We’ve made it our mission to put together the best range of call handling services, available 24-hours a day, seven days a week. We’re invested in the success of our clients’ businesses, servicing as unofficial brand ambassadors in all customer interactions. We’re also dedicated to protecting our clients’ interests, as demonstrated by our various accreditations.
With Impact Call Centre, you’ll always receive a service that’s tailored to your needs and budget. Exceptional customer service is guaranteed. And with our talented call handlers working side by side with your team, you can focus on growing your business while we take care of your customers.