Keeping Your Call Centre In-House Vs. Outsourcing
Deciding on the most effective way to operate a call centre for your organisation is rarely a straightforward decision. There are many factors to consider,...
23 April, 2026
Read the latest updates and insights on all things call centre, contact centre and customer service from the Impact Call Centre team. We are passionate about helping our customers outsource their call centre, customer service and order fulfilment with world class services from our UK based call centre. Find tips, ideas, insights and more in our latest articles.
If you are looking for a UK based contact centre that can effortlessly handle high call volumes for enterprise-grade customers, why not contact us? Our talented team of over 250 call centre specialists are ready to help your business succeed.
-
-
How To Improve Customer Satisfaction
Improving customer satisfaction is an effective way to earn and maintain long-term customer loyalty. For customers to return to your business time and agai...
01 August, 2025 -
Successful Sales Prospecting
Sales prospecting is often considered to be one of the most challenging aspects of sales. Identifying and contacting potential prospects with a view to con...
08 July, 2025 -
How To Complete Call Centre Quality Monitoring
Call centre quality monitoring is key to ensuring that you consistently deliver a high level of service and maintain call centre agent/adviser standards. A...
12 May, 2025 -
AI In Customer Service
Artificial intelligence (AI) is set to play an ever-greater role in customer service. As the technology continues to advance, its potential to transform cu...
27 January, 2025 -
Call Centre Outsourcing: An Outsourced Sales Perspective
Call centre outsourcing is an effective way for a business to serve its customers through inbound and outbound channels. Outsourcing your sales calls provi...
09 December, 2024 -
AI In Call Centres – Key Technology Developments
Artificial intelligence (AI) is developing at pace and is playing an ever-increasing role in businesses across a wide range of sectors. The call centre sec...
29 October, 2024 -
How To Improve Call Handling Efficiency
Improving call handling efficiency has the potential to significantly enhance the effectiveness of your call centre. The benefits of improving efficiency a...
09 September, 2024 -
How To Re-Engage With Existing Customers Through Outbound Sales
Re-engaging with existing customers is an effective way of increasing revenue without having to incur the often-significant costs that are associated with ...
09 August, 2024 -
9 Ways To Maintain Great Communication In Customer Service
Great communication plays an important role in every great customer experience. The benefits of maintaining great communication with customers are signific...
08 July, 2024 -
Why Do eCommerce Businesses Outsource Their Call Centre?
eCommerce businesses face many unique challenges when growing & scaling their operations. We explore why many decide to opt for a eCommerce call centre out...
20 June, 2024 -
The Importance Of Call Centre Customer Service
Call centres play a key role in the delivery of great customer service. Discover what you should be looking for in terms of good call centre customer servi...
24 April, 2024 -
6 Things Consumers Expect In A Great Customer Experience
Delivering a great customer experience is critical to every business that seeks to retain existing customers, attract new ones and help them stand out from...
02 February, 2024 -
Inbound Vs Outbound Sales Call Centre – What Is The Difference
Inbound and outbound are two very different types of call centre, each with its own characteristics and service approach. Understanding more about the diff...
24 January, 2024 -
How To Improve Customer Service
Improving customer service is an effective way to not only delight existing customers but also to attract new customers. Discover the key benefits of impro...
08 November, 2023 -
Understanding The Importance Of Customer Retention
Customer retention is key to the on-going success of every business. We explore why customer retention is important, the key strategies for retaining your ...
29 October, 2023 -
Ten Customer Service Skills Your Team Should Have
Delivering great customer service requires a skilled & experienced customer service team. We outline the top ten customer service skills that your team nee...
02 October, 2023 -
Inbound & Outbound Sales Outsourcing Trends
Staying up to date with sales outsourcing trends can be a time consuming task. We explore some of the key sales outsourcing trends for inbound and outbound...
19 July, 2023 -
Things To Consider When Hiring An Outbound Call Centre
Hiring an outbound call centre is often a significant step for a business to take. Outbound sales campaigns require a specific skillset to be successful, s...
10 May, 2023 -
Call Centre Outsourcing: A Customer Service Perspective
Call centre outsourcing can transform your business and drive business growth. Discover call centre outsourcing from a customer service perspective includi...
04 May, 2023
So, if you feel that your business could benefit from what we have to offer, give us a call today on 01794 230 230. We look forward to working with you.