Safeguarding Your Data

As a reputable brand ambassador for its clients, Impact Call Centre is renowned for its unparalleled cybersecurity programmes, validated and audited by industry-leading qualified security assessors, providing the highest level of data security. Be confident and assured by these accreditations:


PCI DSS Level 1

One of only a handful of UK outsourced call centres to attain Level 1, PCI DSS is the global information security standard governed by the Payment Card Industry Security Standards Council (PCI SCC), comprising the major card brands (Visa, Mastercard, American Express,…). This is the only level audited annually by a PCI SCC appointed assessor, and the only level Visa and Mastercard will accept for any outsourced call centre processing in excess of 300,000 transactions annually. Don’t risk your merchant account with anything less!

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Cyber Essentials Plus

Developed as a part of the UK Government’s National Cyber Security Strategy, Cyber Essentials Plus is an effective security scheme ensuring protection from the extensive range of internet cyber-attacks. Audited annually, Impact Call Centre’s listing with the National Cyber Security Centre (part of GCHQ) validates the robust security measures in place and meets the prerequisite qualification for participating in government contracts.

By being customer centric, your company can grow using effective relationships and improving the customer experience.
DGPR Compliant


The General Data Protection Regulation is a new data protection law that was introduced by the EU on 25th May 2018. We comply with all seven GDPR principles introduced by the ICO of purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality (security), accountability and finally, lawfulness, fairness and transparency. All data collected on individuals living within the EU is held, stored, and destroyed in-line with GDPR law.

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The Information Commissioner’s Office (ICO) is an independent UK authority that was created to uphold information rights in the public interest. As a data controller in our own right and a data processor on behalf of our clients, it is essential that we are registered with and abide by the data security laws under which the UK operates.



Under the Telephone Preference Service (TPS) and the Mail Preference Service (MPS), customers can choose to opt out of receiving calls, mail, or both. The ICO regulates this and companies found to be in breach of it can be reported to the ICO. Impact Call Centre works with all clients to ensure the data being used has been checked for communication preferences. Should a customer opt to no longer receive communications from our clients, their information will be removed from our system in compliance with GDPR.

Impact Call Centre is committed to doing our part to protect our partnerships, so we can continue to serve as brand ambassadors for years to come. If you would like to learn more about the accreditations mentioned above, call us today on +44 1794 230 230.

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Impact House, Unit 7,
Greatbridge Road,
Romsey, Hampshire SO51 0HR