Automotive Call Centre

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We deliver professional automotive call centre and contact centre solutions to automotive dealerships and manufacturers who want to deliver world-class service to their customers. Our experienced and trained call centre agents have delivered many successful automotive campaigns spanning different areas from appointment setting for new car sales and used car sales through to MOT/servicing booking and aftersales. Whether you require support with your inbound or outbound customer channels, our team are perfectly placed to help you delight your customers, increase sales and make efficiency improvements at scale.

Impact’s experience in delivering exceptional call centre services that assist with customer acquisition and customer retention has earned us a great reputation and the trust of many automotive dealerships across the UK. Our call centre currently supports a range of dealerships, who are partnered with leading automotive brands including Lexus and Toyota. Why not get in touch with us by calling
01794 230 230 or completing our contact form to find out how the combination of our skilled and trained agents, proven processes and innovative call centre AI technology can help your dealership?

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We Are Trusted By Jemca Group

If you choose Impact as your automotive call centre, you will be in great company with Jemca Group. Jemca are a Toyota and Lexus car dealership that trust Impact to deliver targeted outbound sales campaigns that book appointments for upcoming launches. Find out how we delivered high quality leads and exceeded key targets in our case study.

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OUTBOUND SALES FOR AUTOMOTIVE DEALERSHIPS

Securing sales in the automotive industry is not always easy, especially when your in-house sales team are busy serving customers in your dealerships or with other important internal tasks. By partnering with us for outbound sales, you can make the most of every sales opportunity and delight customers in every interaction. We are experienced in all aspects of sales and have a team of agents that are great at building great customer relationships and appointment setting for automotive brands. Our structured yet natural approach to outbound sales is proven to deliver excellent sales results and is aided by AI-technology and automated systems. We are great at encouraging customers to visit dealerships, so your in-house sales team can nurture the customer relationship further and when the time is right, make the all-important sale.

Our empowered call centre agents are trained, developed and supported to deliver the best possible results for clients and are adept at using the perfect blend of patience and persistence to deliver great customer experiences and sales results. At Impact, our focus is firmly on providing world-class service that exceeds expectations. We promote soft yet effective interactions and never resort to a pressure sales approach. Delivering impeccably planned and well executed outbound sales campaigns is what we do every day for our clients, including automotive dealerships. If you are looking to increase your sales, improve customer loyalty and re-engage with lapsed customers, outsourcing to Impact can help.

We deliver a wide range of outbound sales campaigns for automotive dealerships including:

Launch event promotions to encourage existing customers to attend dealership launch events for new car models
New registration campaigns to promote the latest registration vehicles to existing customers
Test drive events to encourage potential customers to visit their dealership and/or book a test drive
Dealership promotional events to promote seasonal and special offers that are available
PCP/HP renewals to book dealership appointments with PCP/HP customers who are approaching their renewal
Dealership win back campaigns to re-engage with customers who have not visited a dealership or purchased a vehicle

INBOUND SALES FOR AUTOMOTIVE DEALERSHIPS

Answering your inbound calls professionally can make all the difference between securing a sale and missing out. When a customer is ready to buy from your dealership, they will expect their call to be answered quickly and professionally. At Impact, we provide an exceptional outsourced inbound sales service for automotive dealerships that will help you to delight your customers and improve sales. Our knowledgeable and trained sales agents are ready to interact with your customers. Each of our agents demonstrate the perfect combination of empathy, product and service knowledge, which creates a positive needs-based experience for your customers. Not only do we have a team of skilled and trained sales agents, we also employ AI sales technology to deliver exceptional sales results. We use AI technology to complete conversation analysis and outcome prioritisation, both of which deliver valuable efficiencies and cost savings. By partnering with us for your dealership’s inbound sales, you will be able to achieve an optimum level of efficiency and make the most of every sales opportunity.

Our automotive inbound sales team can professionally answer your inbound calls and confidently respond to inbound sales queries from potential customers. Whether the call involves booking a dealership appointment, answering pre-sale questions about vehicle makes & models or guiding customers towards making a purchase, our agents are ready for every interaction. We take the time to carefully train, develop and support our agents, so they are ready to support customers. Our extensive agent training helps us to offer support to dealership customers regarding vehicle specifications, support warranties and service plans, many of which can be a valuable additional source of revenue for your dealership. Why not get in touch with us to discuss your automotive inbound sales requirements with our team by calling 01794 230 230 or completing our contact form? Our extensive experience of working with automotive dealerships provides us with an invaluable understanding and ample expertise to partner with your dealership and be ready to make an impact on your sales results.

Our inbound sales support services for automotive dealerships include:

Answering inbound sales calls and responding to customer queries
Booking dealership appointments for customers to visit and discover the available vehicles in your showroom
Answering pre-sales questions about vehicle makes, models and specifications
Promoting vehicle support warranties and service plans to customers via up-selling and cross-selling

AUTOMOTIVE CUSTOMER SERVICE

Exceptional customer service is timely, attentive and professional. Delivering a great customer experience can help you delight your customers, increase sales and build invaluable long-term loyalty. We deliver world-class customer service for automotive dealerships and can take care of many interactions that your dealership teams would otherwise have to manage. This can often take their focus away from the showroom and forecourt, where there are important in-person sales and service interactions to manage. We use a great combination of great processes, systems and people at our call centre, which makes us ready to handle every customer interaction. As an AI-enabled call centre, we combine our skilled and trained customer service agents with AI customer service technology including chatbots, AI-powered speech recognition, conversation analysis and outcome prioritisation to deliver exceptional service to our clients’ customers. Delighting customers is what we do every day, and our experience of supporting some of the UK’s leading brands makes us well placed to support both automotive dealerships and manufacturers in delivering an exceptional automotive customer experience.

We invest significant resources in training, supporting and empowering our customer service agents, so they are best placed to help automotive customers with both simple and complex customer service queries. At Impact, we help agents develop an in-depth knowledge of your vehicles and their associated products & services. Providing truly excellent customer service that not only meets but also exceeds customer expectations remains our focus. By outsourcing your automotive customer service requirements to Impact, you will gain a professional partner that is dedicated to customer service excellence and helping your business grow through the delivery of great customer service at scale. Whether you are looking for support with handling queries from vehicle launches, providing dealership information, making test drive bookings, delivering parts and service advice, advising on warranty queries, managing brochure requests or handling complaints, our dedicated customer service team can help. Why not find out how our customer services can help your dealerships or automotive brand to deliver exceptional customer service that becomes an engine for business growth? Call us on 01794 230 230 or complete our contact form and we will be in touch.

Our automotive customer service support for automotive dealerships and manufacturers includes:

Handling customer queries from new vehicle launches
Providing dealership information to customers
Making test drive bookings at dealerships
Providing parts and service advice
Advising on warranty queries
Managing vehicle brochure requests
Handling customer complaints and liaising with dealership/manufacturers
Improving customer retention and loyalty

WHY AUTOMOTIVE DEALERSHIPS & MANUFACTURERS OUTSOURCE TO IMPACT

When there are so many outsourced call centres to choose from, some of the UK’s leading brands, automotive dealerships and manufacturers choose to outsource their outbound sales, inbound sales and customer service to Impact. As a professional UK-based call centre, we are firmly focused on delivering world-class service to our clients’ customers that delivers an exceptional automotive customer experience, valuable efficiency gains, increased sales and increased customer loyalty.

While there are many reasons why automotive brands partner with us, many choose us because we have:

Skilled and trained call centre agents that have in-depth product & service knowledge and are empowered to deliver exceptional service in every interaction
Processes and systems that support multi-channel customer interactions so your customers can make contact via their preferred communication channel every time
Call centre AI technology including advanced chatbots, AI-powered speech recognition, conversation analysis and outcome prioritisation to deliver efficiencies and cost savings
PCI DSS Level 1 certification that allows our call centre agents to securely process payments without the need for an automated payment line
Cyber Essentials Plus certification which verifies our cyber security standards and the robust measures that we have in place to protect client data through an independent annual audit
In-house IT & technology department with expertise and experience of systems and software integration to facilitate seamless data flow and custom reporting for clients
Extensive experience of the automotive sector and supporting dealerships with the delivery of world-class service

We Are Trusted By National Brands

If you choose Impact as your consumer goods/FMCG call centre, you will be in great company with some of the UK’s leading brands. Impact is trusted by national and international businesses across a diverse range of sectors, many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.

Contact Our Automotive Call Centre Specialists

Our automotive call centre specialists are ready to help you deliver a world-class automotive customer experience through exceptional outsourced outbound sales, inbound sales and customer service solutions. Get in touch with our team today to discuss your requirements by calling 01794 230 230 or completing our contact form.