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cert PCI DSS Level 1

About Us

24/7 outsourced UK call centre

We specialise in all aspects of sales and customer service – and we’re not shy of more complex tasks ensuring your customers get the best possible experience. Flexible and scalable, always ready day and night, we’ll work with you to build the right solution for your business requirements. We have a proven track record of helping our clients businesses grow in size, profitability and reputation.

By being customer centric, your company can grow using effective relationships and improving the customer experience.
Services
CHANNEL
Improve the Customer Experience

Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

Over phone card payment
Reduce Costs

Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

Management
Leave it to Professionals

Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

Services

Very simply our service is separated into two distinct disciplines – sales and customer service – each having their own dedicated teams. If there is a project you’d like to discuss, let us know. Calls, chat, email or social media – we can do it!

customer service

Customer Service

Impact is a customer focussed call centre and our passion for this plays a large role in our clients’ and our own, overall success. Every company needs a world-class customer service team to deal with the unexpected and when you outsource customer services with Impact, you get just that.

Inbound Sales

Inbound Sales

Customers have said… being able to interact with a salesperson who demonstrates empathy and is available when needed is essential. And we’ll ensure it’s someone who also has the ability to finalise your sale.

Outbound Sales

Outbound Services

Our outbound services ethos has always been to use direct consumer contact only in situations where the customer has asked for it. If you need outbound for business to business sales, a product recall, continuity programme, to call prospects who have requested contact or to gather re-orders for consumable products, we’re here and ready to talk to you.

packing

Pick, Pack and Fulfilment

Our sister company, Red Arrow, can help with fulfilment and despatch to give you a joined-up one-stop-shop solution for your sales and distribution needs serviced from 75,000 sq ft of working warehouse space.

Studies have shown consumers prefer to contact a business by phone as they believe it is
the most effective method for a quick response. testsilverup
Contact Us
Do you have questions?
Don’t wait, let's talk
Impact House, Unit 7,
Greatbridge Road,
Romsey, Hampshire SO51 0HR