About Us

about us


Employing over 250 staff, we are a well-established, highly regarded and successful outsourced multi-channel contact centre.    Impact Call Centre provides call centre solutions for companies that require outstanding complex or simple customer service and expert inbound and outbound sales. But we do more than that; we also nurture your customers as if there were our own and we believe in world class services every step of the way.   Talk to us or even better visit! You’ll be glad that you did.

How we “make it happen”

We’re passionate about driving forward your success and want to “make it happen”. We owe it to our people, our process, our performance and our partnerships to find effective solutions that work.

one team 1

Our People

From our management to our agents, our people are our greatest asset. We strongly believe that happy employees do a great job and our investment in training, positive reinforcement and progression paths gives everyone an opportunity to shine. Our settled workforce means we have positive ambassadors for the companies we represent leading to a world-class service for our clients, their customers and our staff.

Positive Attitude

Our Process

As a client, you will become a part of our automated processes driven by our significant investment in IT which is the foundation of our proactive management of processes and productivity benefiting all who work for us and with us.

consumer focussed

Our Performance

Looking for continuous improvement means we want to “raise the bar”, improve quality and provide terrific results for all clients. There will always be a better way and we actively look for fresh, innovative solutions based on the powerful insight gained from speaking to your customers every day.

trusted partners

Our Partnerships

Our aim is to develop long-term relationships based on a mutual desire to achieve success. We are trusted partners and work closely with our clients, appreciating the different markets in which they operate and consequently their differing requirements.

So, if you feel that your business could benefit from what we have to offer, give us a call today on 01794 230 230. We look forward to working with you.

Contact Us
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Impact House, Unit 7,
Greatbridge Road,
Romsey, Hampshire SO51 0HR