Great customer service is timely, attentive and professional, making sure the customer’s needs are met in a manner that reflects positively on your business
Every company needs a world-class customer service team to deal with the unexpected and when you outsource to us you get just that. We continuously invest in our agents and their training to ensure they know as much about your products and services as you do which means our agents are as keen to give your customers as good a service, if not better, than if they were dealing direct with you. We love to help our clients grow, improve customer loyalty and succeed in all aspects of their business.
We consider it a point of pride that our team are knowledgeable about our clients, their products, and are skilful with the customers with whom they interact daily. Our agents professionally manage all manner of simple and complex customer communications providing world class customer service above all else. We are a great solution for clients seeking a contact centre that cares.
Because things don’t always go according to plan and customer service issues will occasionally arise, our overarching aim is always to turn an unhappy customer into an entirely satisfied one. Working with you to implement customer charters that put the consumer at the heart of everything, we want to resolve complaints on a single call, without escalation and as speedily as possible.
Staying connected to consumers using joined up solutions is vitally important in today’s world of communication. We provide a range of multi-channel solutions to give your customers more ways to stay in touch and support email, webchat, social media and telephone communication channels.
We offer comprehensive levels of support for a wide variety of client-hosted CRM services as well as our own in-house options. We are equally competent and happy to use a client’s bespoke system, or packages such as Magento, Salesforce, Oracle, Netsuite and Freshdesk or even customise our own CRM to meet a client’s need.
It goes without saying that we wouldn’t be experts at what we do if we weren’t good with people. However, this goes a lot further than simply being polite and our agents are trained to adapt their message to suit the customer using structured, needs based listening to provide a versatile call handling solution for any business.
We love providing information that helps you make knowledgeable decisions and our great systems capture feedback which can then be presented in bespoke formats. Using our in-house software development team, we create and produce comprehensive reports that give relevant insights to help improve processes and drive down costs. We like nothing more than our reports being used to improve the customer experience and drive customer satisfaction for our clients.
Looking for a reliable, friendly and professional company to represent your business? Get in touch with one of our advisers today to discuss your requirements and how we can support you 24/7. Call 01794 230 230