Consumers have said that calling a business is the most effective method of communication for a quick response.
It is so important that your customers are able to interact with salespeople who demonstrates empathy and is available when they need them. Our sales teams are trained to create positive, needs based experiences by building connections that help drive customer loyalty.
We continually invest in training and our sales agents work within a selling structure that promotes a soft but effective sales conversation rather than a scripted automaton. We work with you to achieve targets and whilst we are not afraid to be measured, it is the quality of sales, as well as the quantity, that is important to us. You will never hear the words “hard sell” but we often say “how can we raise the bar?” which means that we look for continuous improvement and better sales for our clients. Our sales solutions are here to help your company grow, improve customer loyalty and assist you in all aspects of your business goals.
We’re not afraid to be measured on our success either, so if you have ambitious sales targets which you’d like us to help you meet, just give us a call on 01794 230 230. You can read more about this service below.
As a payment processing call centre being PCI DSS Level 1 compliant is vital for the data protection and security of our partners and their valued customers. Our approach to PCI compliance enables your customers to give their card details directly to our agents over the phone. Call centres that transfer the customer to an automated payment system inevitably increase the risk of the order process being abandoned and losing the sale. It also means we can use your own web portals for taking payments which isn’t feasible using automated solutions.
An essential part of our service is making sure we answer all calls within a short period of time to maximise our clients’ investment in advertising. To achieve good answer rates we organise our agents into overlapping, fully trained teams that help with peak management which ensure we have sufficient agents to take orders. Whatever causes the peak, intensive sale periods or planned marketing campaigns, our teams will ensure the customer experience is as good and effective as at all other times.
Customers are likely to trust someone who understands the products and services inside and out. We don’t follow scripts, instead, our team members receive training for each new client we on-board and calls are only routed through to those agents who have been trained. This means that whenever an agent receives a call for a specific client, they’ll have the knowledge and confidence necessary to assist the customer fully.
We use a structured, needs based, sales process with a step-by-step method for handling and processing all transactions. From the point of purchase to the point of delivery, our process ensures that consumers get products they want in a world class experience for both the customer and the client. Our process can be customised to the products or services that are being sold as well as who we are representing.