Very simply our service is separated into two distinct disciplines – sales and customer service – each having their own dedicated teams. If there is a project you’d like to discuss, let us know. Calls, chat, email or social media – we can do it!

Impact is a customer focussed call centre and our passion for this plays a large role in our clients’ and our own, overall success. Every company needs a world-class customer service team to deal with the unexpected and when you outsource customer services with Impact, you get just that.

customer service

Customers have said… being able to interact with a salesperson who demonstrates empathy and is available when needed is essential. And we’ll ensure it’s someone who also has the ability to finalise your sale.

Inbound Sales

Our outbound services ethos has always been to use direct consumer contact only in situations where the customer has asked for it. If you need outbound for business to business sales, a product recall, continuity programme, to call prospects who have requested contact or to gather re-orders for consumable products, we’re here and ready to talk to you.

Outbound Sales

Our sister company, Red Arrow, can help with fulfilment and despatch to give you a joined-up one-stop-shop solution for your sales and distribution needs serviced from 75,000 sq ft of working warehouse space.