Merlin Fulfilment is a company in our group that offers professional warehousing and pick, pack fulfilment services.
OVER 20 YEARS’ EXPERIENCE
We have over 20 years’ experience in pick and pack fulfilment services – in fact, it’s where our story began. Using either our in-house system or your own warehousing and despatch solutions, we’ll work with you to ensure that your reputation is maintained and that you have great visibility of the status of your stock. With over 75,000 sq ft of warehousing, we’ve got the space and expertise to look after your needs – as well as managing any drop-shipping requirements.
HIGHLY COMPETITIVE RATES
We are integrated with the major parcel delivery companies as well as Royal Mail and we have the buying power to secure highly competitive rates for your packages. Our fulfilment team operates at scale and handles high volumes of parcels for clients. Whether you are an eCommerce brand or a traditional retailer, we can help you to streamline your fulfilment processes at a competitive rate. Please contact us to discuss your individual pick and pack fulfilment requirements and to find the most suitable, economical solution for your business.
DRTV CALL CENTRE AND FULFILMENT SERVICES
Direct Response TV (DRTV) fulfilment is a specialist area that requires expertise and experience to deliver excellence. We operate at scale, offering a combined fulfilment and call centre service if required. High quantities of orders can be dealt with to meet your requirements and we are well set up to effectively manage the spikes in order volume resulting from campaigns. Merlin Fulfilment works closely with its sister company, Impact Call Centre, to provide a complete response handling solution with the expertise to securely store, manage and despatch your inventory, fulfilling orders as quickly as they are placed.
The DRTV fulfilment services we deliver strive to save you money and give you the time to focus on your core business. Our professional team can meet every requirement, from standard storing, processing, and shipping to advanced solutions which may include processing returns, product recalls and long-term subscriptions. Whether you opt for a standard or advanced service you can rest assured that your shipments will arrive at the right place at the right time with our help.
If you are looking for a fulfilment partner with many years’ experience and expertise in the DRTV sector, look no further. Choosing us will help you to meet the ever-increasing expectations of end customers who expect to receive their order in record time. We have the processes, technology, and expertly trained staff to create an efficient and streamlined DRTV fulfilment process that delivers for clients that choose to partner with us.
PICK, PACK & FULFILMENT OUTSOURCING
Our success in delivering professional pick, pack and fulfilment services relies on three core elements: our great people, efficient processes, and innovative technology. The specialist services that we provide effortlessly manage your inventory to ensure that incoming orders are fulfilled from our 75,000 sq ft of dedicated warehouse space.
If you are experiencing rapid business growth and you need to scale your operations to meet rising customer demand, you could benefit from our pick and pack expertise. Our clients, which include eCommerce brands, DRTV operators and traditional retailers trust us to deliver outsourced pick and pack services.
We can also provide truly integrated services as our UK based call centre can take care of sales and customer service requirements that your business may have. Contact our fulfilment outsourcing experts today to discuss your requirements.
OUR PICK AND PACK FULFILMENT PROCESS
The professional pick and pack process we employ is continuously refined to drive high efficiency, maximise profits and fulfilment excellence. Our team take care of every stage in the process as your trusted fulfilment partner.
STEP ONE
Incoming orders are picked and packed according to your specific requirements
STEP TWO
Received orders are transferred to a picking list
STEP THREE
Requested products are picked from your existing inventory in our warehouse space and are packed into suitable packaging
STEP FOUR
Packages are labelled with the client’s and customer’s address and are shipped to their destination through one of the major parcel delivery companies
Looking for a reliable, friendly and professional company to represent your business? Get in touch with one of our advisers today to discuss your requirements and how we can support you 24/7. Call 01794 230 230
We Are Trusted By National Brands
If you choose to partner with Impact, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.
