Outbound services require a specialist skill set and sometimes companies need a helping hand which is precisely what we are here for.
We have a huge amount of experience dealing with large outbound projects across many disciplines such as appointment setting, surveys, data cleansing, consent gathering, outbound B2B and B2C sales. The success of outbound sales is, more often than not, down to self-discipline and process both of which Impact manage with automated systems and valuable insight.
We take great pride in our “structured, not scripted” approach and delight in learning about your products, services and brand.
Outbound sales sometimes require a lot of patience and a little gentle persistence which we structure into a professional conversation. Our automated solutions mean that customers are only contacted at a scheduled date and time and when we speak to them we deliver a world-class service so they want to buy again. A pressurised sale is not a path that we ever follow and by choosing to display absolute professionalism we remain highly successful as well as retaining our clients’ integrity.
Our mission is to help medium and large businesses improve their sales targets, increase customer loyalty and grow a positive brand reputation. To find out more, get in touch with us today on 01794 230 230
We adopt a structured, step-by-step sales process that takes care of each stage of a transaction. From the point of interest to the purchase and delivery of products and services, our well designed approach ensures we never miss a beat. And when dealing with outbound calls, we never pressure a customer or potential customer into a sale.
Customers are more likely to trust a company that knows what it’s talking about. Thanks to our in-depth, in-house training programmes, our call handlers know everything there is to know about each of our clients. So, when a call is placed, they’ll be able to converse with the customer and confidently answer any questions they might have about your products or services.
Our outbound sales teams also benefit from our PCI DSS Level 1 payment processing compliance. Being Level 1 compliant, which is the highest accreditation, means that we are externally audited by a Qualified Security Assessor and are one of a very few outsourced UK call centres on the Visa Europe Merchant Agent List.
Reporting covers any number of metrics designed to help you make more informed decisions. Our methodology is if we can capture the data, we can report on it and we pride ourselves on our meticulous approach and accurate reporting methods.
When you consider our structured, non-scripted approach, an excellent range of services, highly trained and professional team, and our vast array of services, quality results are all but assured. It’s no wonder we’re considered to be one of the top call handling agencies for outbound sales.
So, if you’re ready to talk and would like to establish a dialogue with us, give us a call today on 01794 230 230 We’ll demonstrate just what we can accomplish to increase the effectiveness of your outbound sales.