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Inbound Call Handling
Inbound calls offer great opportunities for your business to secure a new sale or delight a customer that is looking for support. In both cases either customer acquisition or customer retention are at stake, both of which are critical to the success of your business. Despite the importance of inbound calls, few businesses are prepared to handle them in a timely, professional and friendly way which leads to lost opportunities and potential reputation damage. Our inbound call handling services helps take the hassle out of inbound calls by placing your calls with our team of over 250 experienced call centre agents.
Our professional call centre agents are trained in call handling best practice and develop in-depth knowledge of your products/services which empowers them to deliver the very best customer experience possible. Delivering a great customer experience will help your business to secure valuable sales, delight customers with an issue/question and secure their loyalty to your brand. Imagine what your business and its teams could achieve without having to answer a high volume of inbound calls. Valuable employee time would be unlocked and they will be best placed to focus on their day to day work. Find out how our sales and customer service teams can help your business grow with professional inbound call handling. Get in touch with our team on +44 (0) 1794 230 230 or by email at [email protected] to discuss your specific requirements.
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We Are Trusted By National Brands
If you choose to partner with Impact for inbound call handling, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors, many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.
HOW INBOUND CALL HANDLING CAN HELP YOUR BUSINESS
Inbound calls often arrive at a busy time when your team might not be able or ready to answer them. However, they offer important opportunities to secure new sales and serve existing customers. By outsourcing inbound call handling to a professional UK call centre, you can rest assured that your calls, no matter whether they relate to sales or customer service will be answered professionally by trained call centre agents that are ready to help your customers. Customers love speaking to professional and friendly people with in-depth knowledge of your products/services. If your business can consistently deliver a great customer experience, attracting and retaining customers becomes far easier. Your customer experience becomes an engine for business growth that helps you to achieve your business goals.
Our inbound call handling service is delivered by our team of over 250 call centre agents. Every one of Impact’s call centre agents are professional, friendly and trained not only in call handling best practice but also in the products/services that our clients offer. The call centre agents at Impact are divided into two distinct disciplines, sales and customer service. As each discipline is so different and requires a specialist skillset, we have two teams of leading specialists that are ready to help either secure sales or resolve customer service issues/queries. Whether you need help with sales, customer service or both, our inbound call handling services are the perfect solution for businesses that really care about their customers and the customer experience that they provide.
Imagine how much more your business and its teams could achieve without worrying about inbound call handling. Your employees can focus on their day to day roles and achieve more with their limited time while your business can save time and money by not having to set up a call centre to handle inbound calls. Entrusting inbound call handling to the professionals will deliver excellent results by allowing your business to benefit from the several years of expertise and experience that our teams have gained from working with businesses across a wide range of sectors both in the UK and internationally. We love helping businesses to focus on their core business and building long-term partnerships based on on-going success, trust, proactivity and professionalism. Why not find out how partnering with Impact can help your business? Get in touch with us by calling 01794 230 230 or completing our contact form.
THE IMPACT DIFFERENCE WITH INBOUND CALL HANDLING
While there are a range of UK call centres that provide inbound calling handling services, only a handful can consistently deliver world-class service in terms of customer service and sales. At Impact, strive to be one of the handful of professional call centres that can deliver great call handling solutions at scale. We are trusted by some of the UK’s leading brands and continue to build successful long-term partnerships with clients. Our agents are knowledgable, happy and committed to delivering excellent results every day. By doing things differently with our culture of care for our clients, employees, suppliers and community at the heart of everything that we do, we continue to help clients grow.
Security is of paramount importance to our call centre and it is one of the many ways that we stand out from other UK call centres. We have a robust range of security protocols and advanced systems in place that protects client data from the raft of cyber threats that are present throughout the business environment. While most call centres claim to be serious about security, few take such a robust approach to ensure that their clients can enjoy true peace of mind. Impact has earned a number of security accreditations which attest to the security standards that are upheld in our call centre including PCI DSS Level 1 compliance, which is key to our payment processing capability and the Cyber Essentials Plus accreditation. PCI DSS Level 1 is the highest level of compliance that a call centre can achieve. Meanwhile, our Cyber Essentials Plus certification is the most rigorous form of Cyber Essentials and involves an extensive annual audit by an external cyber security specialist. Together, these accreditations are testament to the fact that our security is second to none and world-class.
Security is not the only way that we are different from other call centres. Impact’s teams are our greatest asset as they consist of professional, trained and proactive specialists that serve our clients every day. Our call centre agents are skilled and experienced and handling all types of inbound calls and deliver great outcomes for clients in every interaction. We are committed to continually investing and supporting our call centre agents through our company-wide culture of care and industry leading training programmes. Each and every agent develops in-depth knowledge of our clients, company, products and services which empowers them to deliver a level of service and quality that often exceeds what can be delivered by other call centres and many in-house call centres.
OUR INBOUND CALL HANDLING SOLUTIONS
Our inbound call handling solutions have been refined based on many years of successful service delivery for some of the UK’s leading brands. We tailor our services to suit the requirements of each client and we love exceeding expectations. Our solutions are divided into two distinct disciplines, customer service and sales. Whether you require support in one area of support with both, our dedicated teams of experienced call centre agents are ready to help your business grow and succeed. Find out about our customer service and sales solutions below.
Customer Service
Every inbound customer service call is important to businesses that care about their customers. When a customer has a query, question or issue that needs to be resolved it is critical that the right customer service agents are available to resolve it. Our customer service effortlessly handle inbound customer service for some of the UK’s leading brands. We excel at handling customer service operations at scale and working proactively to deliver positive outcomes. As a business, we invest in employing the right agents and supporting them to be at their very best through extensive employee support and training. By supporting our agents, they are well placed to support our clients and deliver the world-class customer service that every business wants to be known for. We can take care of all requirements from simple customer service through to complex customer service for those that require it.
If you are looking for a professional and passionate customer service team to manage your inbound customer service calls, why not speak to our specialists? Our customer service specialists are ready to help your business deliver world-class customer service at scale, which will increase customer satisfaction and engender long-term brand loyalty. Our customer service agents are skilled, experienced and take ownership of issues and strive to achieve first time resolutions wherever possible. Find out how our proven processes, skilled call centre agents and innovative systems can help your business deliver great customer service at scale.
Sales
Sales are everything and play a key role in the on-going success of every business. Our inbound call handling service for sales ensures that sales calls are answered by professional and skilled call centre agents that are able to make the most of every sales opportunity. We believe in a considered sales approach that focuses on listening to customers, meeting their needs and helping them to find the best possible products/services. Our sales agents never resort to a hard-sell and remain firmly focused on delivering a great customer experience and helping our client’s customers. We get to know our client’s customers and treat them as if they are our own. Whichever products or services your company sells, we have the experience and expertise required to help your customers find the right product/service for them and benefit from the best available offers through up-selling and cross-selling opportunities.
By outsourcing your inbound sales calls to Impact, you can benefit from our many years of sales experience and our tried and tested processes that have delivered results for UK leading brands. Why not discuss your specific requirements with us to find out how we can help you achieve exceptional sales results. Our sales team are ready to help your business maximise its sales opportunities and handle inbound sales calls in a professional way. Our sales team works closely with our clients to deliver excellent sales results by working together in true partnership style. Clients that trust us with inbound call handling are delighted at the results that we achieve and the close partnerships that are formed.
If you are considering outsourcing inbound call handling to us, why not contact our team for a chat? We love discussing client requirements and seeing how we can help businesses grow. Call us on +44 (0) 1794 230 230 or email [email protected].
Inbound Call Handling Services
Every client is different with their own requirements and goals when it comes to inbound call handling. Our call handling services aim to cater to a range of client requirements. If what you are looking for its not listed, still get in touch with us as we are always looking to expand our service offering further.
24/7 support
lines
Extend your operational hours for customer service and sales. We can be there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer
Experience
We deliver inbound call handling solutions for customer service and sales. Benefit from the latest tech and experienced call centre agents.
Reduce
Costs
Release resources dedicated to inbound calls and focus on growth and your core business. Only pay for the exact amount of productive time.
Leave it to
Professionals
Utilise specialist call centre skills and benefit from on-going up-to-date employee training programmes which deliver continuous improvement.
Contact Us About Inbound Call Handling
If you are considering outsourcing inbound call handling to us, we would love to speak to you. Our experienced team of over 250 call centre agents love helping clients. Call our specialists on +44 (0) 1794 230 230 or email our team at [email protected].
