Suppliers, manufacturers and other service providers often have to call businesses about their products or service. Whether you’re calls are cold, warm leads or current customers Impact can help maintain your reputation with our experienced and professional agents whilst improving sales and the customer experience by building connections. We’re customer service & sales professionals.
Our inbound teams can provide sales or customer support for your clients or prospects. Impacts agents are highly trained to make a sale when customers call in with interest about your products or services.
We have a real passion for driving growth for your business with our outbound call centre b2b services. We embrace every outbound opportunity to ensure the highest ROI.
Re-orders / Repeat Orders
Questions / Queries
Convert Leads into Sales
Direct Call Response Handling
Bookings / Registrations
Returns Management & Refunds
Product, sales and customer service training is at the heart everything we do. Our training managers and coaches are always available to educate and inform agents by giving them the tools they need to succeed in servicing your customers and target market.
We welcome clients training our staff on their products and services. Our agents are eager to learn in-depth information about product use, systems, processes and anything else your customers may have questions about.
Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer
Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.
Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.
Leave it to
Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.
Contact us today for more information about our B2B contact centre service.