B2B Call Centre

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Virtual Call Centre UK

      B2B TELEMARKETING, TELESALES & CUSTOMER SUPPORT

      Suppliers, manufacturers and other service providers often have to call businesses about their products or service. Whether you’re calls are cold, warm leads or current customers Impact can help maintain your reputation with our experienced and professional agents whilst improving sales and the customer experience by building connections. We’re customer service & sales professionals.

      Virtual Call Centre UK

      B2B CALL CENTRE OUTSOURCING SERVICES

      B2B Inbound Telesales & Customer Service Support

      Our inbound teams can provide sales or customer support for your clients or prospects. Impacts agents are highly trained to make a sale when customers call in with interest about your products or services.

      B2B Outbound Telemarketing

      We have a real passion for driving growth for your business with our outbound call centre  b2b services. We embrace every outbound opportunity to ensure the highest ROI.

      Inbound & Outbound B2B Calling Services

      ✔ Re-orders / Repeat Orders
      ✔ Customer Support
      ✔ Subscriptions
      ✔ Questions / Queries
      ✔ Repeat Payments
      ✔ Direct Sales
      ✔ Order processing
      ✔ Data Processing
      ✔ Qualifying Leads
      ✔ Convert Leads into Sales
      ✔ Telemarketing Campaigns
      ✔ Direct Call Response Handling
      ✔ Data Clensing

      ✔ Order Taking
      ✔ Payment Processing
      ✔ Internet Enquiries
      ✔ Market Research
      ✔ Surveys
      ✔ Appointment Setting
      ✔ Bookings / Registrations
      ✔ Follow Ups
      ✔ Product Launches
      ✔ Help Desk
      ✔ Customer Feedback
      ✔ Win-backs
      ✔ Returns Management & Refunds

      We can work in partnership with:

      • Suppliers
      • Manufacturers
      • Service Providers
      • Wholesalers
      • Agencies
      • Business Solutions
      • Food & Beverage
      • Tech Companies
      • Event Organisers
      • Internet of Things (IoT)

      CLASSROOM STYLE AGENT TRAINING

      We strive to know as much about your products and processes as you do!

      Agent Training

      Product, sales and customer service training is at the heart everything we do. Our training managers and coaches are always available to educate and inform agents by giving them the tools they need to succeed in servicing your customers and target market.

      Come in and Train with our staff

      We welcome clients training our staff on their products and services. Our agents are eager to learn in-depth information about product use, systems, processes and anything else your customers may have questions about.

      24/7 support
      lines

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

      Improve the Customer
      Experience

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

      Reduce
      Costs

      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

      Leave it to
      Professionals

      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

      Contact Us

      Contact us today for more information about our B2B contact centre service.

      Contact Us

      Do you have questions?

      Don’t wait, let’s talk

      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

        What Services are you interested in?
        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
        I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.