B2B Call Center
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B2B CALL CENTER SERVICES
Impact Call Centre is a professional and established B2B call center with experience across a diverse range of different sectors. Our team of over 250 call center specialists deliver exceptional results for businesses that require outsourced customer service and sales support. We operate at scale and effortlessly handle high volumes of calls for some of the UK’s leading brands, independent businesses, and charitable organisations. Whether you have complex or straightforward requirements, you can be assured that your customers will receive an excellent experience during every multi-channel interaction with our call centre agents.
Outsourcing your customer service or sales can be a significant step, particularly if you are currently managing the service in-house or looking to change outsource supplier which is why we are committed to making the process as seamless as possible. At Impact we provide clients with the confidence, security, and onboarding processes to ensure that we are ready to deliver great results. Data security is often a key concern for businesses, especially as we all operate within a world where cyber threats are everywhere. Impact’s stringent security standards and world-class cyber security programmes are in place to protect client data, no matter how sensitive and valuable it may be. We are PCI DSS Level 1 certified and among a small number of UK call centres to achieve and maintain this global information security standard for card payment processing. Our PCI compliance is complimented by our Cyber Essentials Plus accreditation, which independently validates the robust security measures that we have in place.
Find out more about the range of B2B call centre services that we provide in the sections below. If you have any questions or would like to discuss your call centre outsourcing requirements with a member of our team, please complete our contact form or call us on 01794 230 230.
B2B CALL CENTRE OUTSOURCING SERVICES
Our B2B call center services can help your business focus on its core business and driving growth, while we take care of customer service or sales. Our skilled call centre agents excel at handling B2B interactions and delivering successful outcomes, whether that be a sale, lead or nurturing a business relationship. We employ tried and tested processes that have evolved based on years of highly successful service delivery. Discover our key services, which include B2B customer service, B2B inbound sales, B2B telesales, B2B outbound sales and B2B outbound telemarketing.
B2B CUSTOMER SERVICE
Customer service is everything, it can make all the difference between retaining and growing a happy customer or losing a frustrated customer and the aftermath that can ensue. Our B2B customer service offering takes care of your customer service so you can focus on your core business. Whether you have a complex or everyday customer service requirement, our world-class customer service team are ready to manage your customer service operations at scale. We look after our clients’ customers as if they are our own and endeavour to delight every customer. Benefit from our great people, processes, training, continuous improvement programmes and systems without the expense of setting up and running a call centre of your own.
We continuously invest in our team through industry-leading training programmes that prepare our call centre agents for each customer service interaction. At Impact, we take the time to develop an in-depth knowledge of your company and its products/services. This helps us to deliver truly excellent customer service that at a minimum meets but often exceeds what many businesses can deliver in-house. By partnering with Impact, you can outsource your B2B customer service function with confidence and grow your business through the power of happy customers.
B2B INBOUND SALES
When a prospective client/customer calls you will want to be ready to answer. It’s a prime opportunity to convert a prospect into a paying client. Our B2B inbound sales service ensures that your incoming sales calls are answered quickly and professionally. Whether you operate within the e-tailing, e-commerce, DRTV, exhibition or catalogue area or another sector, our trained sales team are ready to interact with your clients and increase sales. We are experienced in all aspects of inbound sales and have experience across many B2B sectors. From experience, we know that customers will want to interact with knowledgeable and engaging salespeople. It’s why we prioritise call centre agent training and developing in-depth product/service knowledge for each and every client that we partner with.
Our proven blend of customer empathy alongside exceptional product/service knowledge continues to generate exceptional results for our sales clients. If you are looking to deliver a positive needs-based experience to your inbound sales customers and maximise every interaction our team can help. We view every B2B sales call as an opportunity to build a strong and successful customer connection that drives sales and customer loyalty for your business.
B2B TELESALES & B2B TELEMARKETING
Sales are key to the ongoing growth and overall success of every B2B business. Whichever sector you operate within, securing sales will be an important part of your business. Despite this, many businesses are unable to achieve the success that they need from B2B telesales. Our B2B telesales service is designed to help businesses generate sales from their sales calls and multi-channel interactions. The sales team at Impact call Centre are adept at delivering exceptional results using proven processes, industry-leading technology, and of course great customer care. Whether you require help with inbound or outbound telesales calls, our teams are adaptable and flexible enough to deliver great results in both areas.
Industry-leading call centre agent training is very much at the heart of our B2B telesales success. We train our valued agents regularly in both telesales techniques and the products/services that our clients sell. By having this in-depth knowledge at their fingertips, our agents are empowered to facilitate sales with a natural and always non-forced sales approach. If you are looking to partner with a B2B telesales specialist, why not get in touch with us? We would love to discuss your requirements with you in more detail.
B2B OUTBOUND SALES
Achieving great results from outbound sales is rarely straightforward without expert guidance and knowledge from a team of sales specialists. Our B2B outbound sales service brings this expertise to businesses that seek outbound sales success. In many cases, businesses are not prepared for outbound interactions and the friendly yet productive type of conversation that they entail. This results in low conversion rates and even dissatisfied customers, both of which have a negative impact on growth prospects. Our outbound team are professionally trained to establish a great relationships within the all-important first few seconds of a call. This relationship building is complimented by our structured sales approach that is designed to engage and serve customers throughout an outbound conversation.
Impact’s blended approach to outbound sales delivers exceptional commercial results across many sectors. Whether you have a requirement for appointment setting, lead generation or something else, our call centre agents are ready to help your business grow. By partnering with Impact for outbound sales, you will be in great company with some of the UK’s leading brands. Get in touch with us to find out how we can help.
Outsourced B2B Call Centre
Our outsourced B2B call centre has helped businesses across many sectors to delight their customers, generate leads and secure sales. We are proud of the strong and long-lasting partnerships that we have built with leading UK brands, independent businesses and charitable organisations and the reputation that this has earned us. While our range of services is quite condensed, the range of applications that they are used for are extensive and highlight the sheer breadth of B2B activities that we support our valued clients with.
The list below should provide you with a flavour of the areas in which we can support your business. If the specific area that you are looking for support with is not listed, please do still get in touch as all services are not listed and we are always expanding our service offering and may have experience with the specific area that you require help with. We are always very happy to discuss your unique requirements.
Re-orders / Repeat Orders
Customer Support
Subscriptions
Questions / Queries
Repeat payments
Direct sales
Order processing
Data processing
Qualifying leads
Convert leads into sales
B2B Telemarketing
Direct Call Response Handling
Data Cleansing
Order Taking
Payment processing
Internet enquiries
Market research
Surveys
Appointment setting
Bookings/registrations
Follow ups
Product Launches
Help desk support
Customer feedback
Win-backs
Returns management & refunds
Working In Partnership To Achieve Exceptional B2B Results
We love working in partnership with a range of B2B organisations to help them deliver exceptional results. Forming successful long-term partnerships with clients is the way that we work across all our services. Below is a small section of the types of businesses that we can work with. It is not exhaustive, so if your business type is not listed below, it is likely that we can still work together. If you are considering partnering with us, why not get in touch on 01794 230 230 or by completing our contact form. Our friendly team will be delighted to discuss your specific requirements in detail.
- Suppliers
- Manufacturers
- Service providers
- Wholesalers
- Agencies
- Business solutions
- Food & beverage
- Tech Companies
- Event organisers
- Internet of Things (IoT)
B2B CALL CENTER AGENT TRAINING
Delivering services of the highest quality is at the heart of what we as a business strive to do. The quality of our services depends on our talented people who we love empowering through industry-leading training programmes. Our aim is for our call centre agents to know as much about your products/services as you do. We achieve this high standard through proactive product/service, sales, and customer service training. Every one of our call centre agents benefits from dedicated training managers and coaches who help them to develop their skills and be at their very best. We are incredibly passionate about supporting our agents and giving them everything that they need to successfully serve our clients, whether that is in the form of professional training or personal support.
By choosing Impact as your B2B call center, you can rest assured that your business will benefit from happy and skilled call centre agents. The culture of care that sits at the heart of our business is key to the success that we achieve for our B2B clients. We even offer prospective clients the opportunity to visit our call centre and see our company in action. Why not get in touch, to book your visit today?
WHY YOU SHOULD CHOOSE USE AS YOUR B2B CALL CENTRE
24/7 Call Centre
Service
Extend your operational hours with our 24/7 call centre service. We can provide out of hours call handing for clients so they can be there for customers whenever they are needed, 24 hours a day, 7 days a week.
Improve The Customer
Experience
All our multi-channel solutions are designed to improve your customer experience and deliver great results. Our solutions are scalable and capable of handling high volumes of calls and peaks in demand.
Reduce Costs Without
Losing Quality
Many businesses want to reduce costs, but often do so at the expense of quality. We help businesses reduce costs while maintaining service quality. Free your valuable resources to focus on growth.
Leave It To The
Professionals
Our specialist customer service and sales teams are ready to help you outsource with confidence. They benefit from industry-leading training and develop the skills to professionally handle your calls.
Choose Impact As Your B2B Call Centre
We love helping B2B brands outsource customer service and sales successfully. Our team of over 250 call centre agents are ready to deliver exceptional service for your business. Our world-class B2B call centre services are delivered by skilled agents with intelligent technology and systems at their side. Contact us today to find out how we can help your business, call us on 01794 230 230 or complete the contact form below.
WE ARE TRUSTED BY NATIONAL BRANDS
If you choose to partner with Impact, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.
