Deciding on the most effective way to operate a call centre for your organisation is rarely a straightforward decision. There are many factors to consider, with each option having its own key benefits and challenges. At Impact, we are always speaking to businesses facing this...
Sales prospecting is often considered to be one of the most challenging aspects of sales. Identifying and contacting potential prospects with a view to converting them into customers, can be challenging. It requires a very specific skillset, exceptional knowledge and an emphatic approach. In this...
Call centre outsourcing is an effective way for a business to serve its customers through inbound and outbound channels. Outsourcing your sales calls provides an opportunity to increase the effectiveness of the interactions in a cost-effective way also benefiting from the skills and expertise that...
Artificial intelligence (AI) is developing at pace and is playing an ever-increasing role in businesses across a wide range of sectors. The call centre sector is also beginning to explore how AI can be harnessed to deliver exceptional service to customers and support their call...
Re-engaging with existing customers is an effective way of increasing revenue without having to incur the often-significant costs that are associated with acquiring new customers. We explore how to best re-engage with existing customers within two key groups: those with an on-going need and existing...
eCommerce businesses face many unique challenges when growing & scaling their operations. We explore why many decide to opt for a eCommerce call centre outsourcing solution....
Inbound and outbound are two very different types of call centre, each with its own characteristics and service approach. Understanding more about the difference between inbound and outbound sales call centres is helpful in determining which type will best suit your business....
Customer retention is key to the on-going success of every business. We explore why customer retention is important, the key strategies for retaining your customers and how an outsourced call centre can help your business improve customer retention....
Staying up to date with sales outsourcing trends can be a time consuming task. We explore some of the key sales outsourcing trends for inbound and outbound sales....
Hiring an outbound call centre is often a significant step for a business to take. Outbound sales campaigns require a specific skillset to be successful, so finding the right outsourced call centre can make all the difference. Discover the qualities of an exceptional outbound call...