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Customer Service Outsourcing Companies
Choosing to outsource your customer service is a significant step for many businesses. It can be a challenge to choose from the many customer service outsourcing companies in the UK, all of which promise to look after your customers and grow customer loyalty. At Impact, we don’t just promise to look after your customers, we seek to become a true extension of your business and a trusted for the long-term. Our team of highly trained, dedicated customer service agents have all the necessary expertise and experience to deliver exceptional customer service every day. We have helped some of the UK’s leading brands to outsource their customer service with confidence.
Delivering exceptional customer service every day is what we excel at. We can handle a high volume of calls whilst ensuring a great customer experience. Whether you have a requirement for everyday or complex customer service, we can help you delight your customers.
Quality is at the heart of everything that we do at Impact. Our engaged and motivated call centre agents love delighting our clients’ customers. The Impact culture of care for our employees, clients, partners, and the wider community differentiates us from many other customer service outsourcing companies and makes us a leading choice for businesses that share our mission for customer service excellence.
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Compliance And Security
Many clients and their customers are ever-more aware of data security and privacy issues. As cyber threats are an increasingly prominent feature across all sectors, protecting data has never been more critical. Our clients can rest assured with our commitment to maintaining world-class security standards throughout our call centre.
Impact’s stringent security standards and cutting-edge cyber security programmes are in place to protect client data. Some of the UK’s leading brands trust us with their customer data as they are assured by our proactive approach toward data security. However valuable and sensitive your data may be, you can trust us to protect it.
We are PCI DSS Level 1 certified and are among a small handful of UK call centres to achieve and maintain the highest global information security standard for card payment processing. Our unrivalled level of PCI compliance is matched by our Cyber Essentials Plus accreditation, which independently validates the robust security measures that are in place to protect our call centre.
We Are Trusted By National Brands
If you choose to partner with Impact for customer service outsourcing, you will be in great company with some of the UK’s leading brands. Impact is trusted by national and international businesses across a diverse range of sectors, many of which have used our expertise in customer service, sales, and pick & pack fulfilment. Discover more about how we have helped with their business requirements and why we are one of the leading customer service outsourcing companies in our case studies section.
ONE OF THE LEADING CUSTOMER SERVICE OUTSOURCING COMPANIES
Providing great customer service consistently can be a challenge, even for established and well-resourced businesses. It’s why finding the right customer service outsourcing partner is critical to the success of your business. As one of the leading customer service outsourcing companies in the UK, Impact offers professional customer service outsourcing solutions based on years of experience and our proven processes. We look after our clients’ customers as if they are our own by delivering exceptional customer service during every interaction we manage.
Whether you require support with everyday customer service, post-sale product support or booking services, we have professionally trained customer service agents that can help. If you are looking to build a long-term partnership with a customer service outsourcing specialist, why not consider Impact? We build long-term partnerships based on honesty, trust, and transparency. Our customer service team is proactive and is always driving continuous improvement in the service that we offer. Exceeding expectations and driving business growth is what we do every day for clients across a range of sectors.
Our approach to continuous investment in all areas of the call centre including its technology and customer service training ensures that we retain our reputation for customer service excellence. Our customer service training equips our specialists with in-depth knowledge of our clients’ products/services, so they are just as knowledgeable as your own team. Impact’s client portfolio is varied and includes national and local brands including the Department For Education, Mars, Red Bull, GSK, BUPA, Hampshire County Council, Naomi House, and the Maritime & Coastguard Agency to name but a few. Our specialists are ready to help your business deliver excellent customer service. Why not contact us to arrange an initial discussion during which we can find out more about your business and its customer service challenges? Contact us by calling 01794 230 230 or by completing our contact form.
EXCEPTIONAL CUSTOMER SERVICE DELIVERED EVERY DAY
In a world of what can seem like mediocre customer service at best, delivering great customer service can help you to stand out from your competitors. We make it our mission to deliver exceptional customer service on behalf of our clients every day. At Impact we don’t settle for good or even great, only the exceptional will do when it comes to our valued clients. We are proud to stand out among customer service outsourcing companies for our service delivery and reputation that we have earned for delighting our clients’ customers.
Exceptional customer service can make all the difference between retaining a happy customer and losing a dissatisfied one. Despite the rise of online technology, many consumers continue to prefer calling a business if they have an issue or query. Talking to a helpful customer service specialist over the phone is a more personal and often far quicker way to resolve customer service issues. At Impact, we deliver omni-channel customer service solutions that support our clients’ customers via their support channels of choice. Whether your customers contact us via the phone, email, or live chat, they can expect a great customer experience from our dedicated team.
WHT YOU SHOULD CHOOSE IMPACT OVER OTHER OUTSOURCED CUSTOMER SERVICE COMPANIES
Outsourced customer service companies are commonplace, but few can deliver exceptional customer service at scale like we do. Everything from our customer service training and cyber security standards through to our trained customer service specialists and proven processes are exceptional. Our customer service team are always raising the bar and helping businesses deliver exceptional customer service. If you want to deliver an exceptional customer experience to your customers, partnering with Impact is a great way to ensure that they are delighted every day.
We take the time to learn about your business and its products/services so we can answer consumer questions and queries with confidence. Few companies have such smooth on-boarding processes and even fewer are as dedicated to training their customer service specialists in the products/services offered by the clients that they represent. We want our clients to rest assured that their customer service operations are in safe hands with us.
When you outsource customer service to us, there is an opportunity to reduce costs while also improving service quality. Whilst this seems like an almost impossible goal, it isn’t for us as we have been delivering exactly that for some of the UK’s leading brands for several years. It’s time to find out how we can help you streamline your operations, reduce costs, and embrace business growth.
Discover just a handful of reasons why you should choose us as your customer service outsourcing partner.
Improve The Customer
Experience
Delivering a great customer experience is everything. Our customer service outsourcing solutions are focused around improving the customer experience and delighting your customers. We offer services that can handle customer service calls at scale.
Reduce Costs Without
Losing Quality
Reducing customer service costs does not need to be at the expense of quality. Our customer service solutions help businesses to reduce costs while improving customer service quality. Release your resources to concentrate on growth and only pay for what you use.
Leave It To The
Professionals
Our dedicated customer service team help businesses to outsource their customer service with confidence. Impact’s customer service specialists are skilled professionals that complete industry-leading training and are committed to continuing professional development.
Contact Impact, One Of The Leading Customer Service Outsourcing Companies
We love helping businesses outsource their customer service with certainty. Our team of over 250 call centre agents are ready to help your business successfully outsource customer service. Contact us to find out how we can help your business delight its customers and improve customer retention by providing exceptional customer service. Call us on 01794 230 230 or complete the contact form below.
We also have a pick & pack fulfilment capability within our sister company, Merlin Fulfilment, which can take care of your warehousing and dispatch requirements with ease. Why not get in touch with our customer service team to discuss your requirements by calling 01794 230 230 or completing our contact form?