WHY CHOOSE US FOR OUTSOURCED CUSTOMER SERVICE?
When deciding on the right direction to take your business in, the first thing you must ensure is that there is a system in place to take care of your customers. It’s not enough to have a few phones set up if there aren’t enough lines or people to handle the influx of calls. Setting up systems and recruiting and training personnel can be expensive and time-consuming. Our inbound customer service provision is a cost-effective alternative.
We’ve invested in the latest technologies and continually invest in our agents, training and familiarising them with the products and services offered by our clientele. It’s our firm belief that happy employees breed positive results. Around 72% of our employees have been with us for more than two years, with an average tenure lasting around four.
To achieve success, we follow a carefully structured, on-boarding process. When a new client signs up with us, there’s a lengthy process which involves training, well-documented procedures, consultative account management, and relevant reporting. All this enables us to understand your business better and to provide more seamless integration.
We also work closely with our partners, adapting our approach to facilitate their individual requirements. All in all, we deliver exemplary performance that we’re not afraid to be measured by.