Outbound Customer Service

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    Do you require a helping hand with your outbound sales? Then you should consider hiring the professional expertise of Impact Call Centre. Our outbound customer service is second-to-none, designed to take the frustration and tedium out of procuring new sales opportunities. We do all the legwork for you, generating results that’ll help make your business more profitable while keeping your customers happy. Want to find out more? Then call us today on +44 1794 230 230.

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Virtual Call Centre UK


      Chasing sales is pointless if you have trouble securing them. Every time a customer hangs up the phone without you making a sale is time wasted. This can grow tedious quite quickly, and the frustration can easily impact the confidence and morale of your employees. But there is a far more effective solution – us. At Impact Call Centre, we offer outbound customer service that’ll change your fortunes entirely.

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      You’re in Safe Hands with Our Outbound Customer Call Handle

      Our approach is simple – we only ever approach a customer if they’ve specifically requested contact. It’s important to remember that nobody likes to be contacted out of the blue, especially if you’re trying to sell them something they may not even want. We generate possible leads first, which are then followed up, ensuring a higher conversion rate that makes our outbound customer service really stand out.

      And our outbound customer call centre doesn’t just handle B2B (business to business) interactions; we also take care of B2C (business to customer) interactions too. Our impressive expertise and array of sub-services mean that we can take the initiative and assist you in all areas, including:

      • Bookings and Reservations
      • Increasing Conversions and Boosting Revenue
      • Campaigns
      • Media Response Sales
      • Gathering Re-orders for Consumable Products
      • And More!

      Whatever we can do to help make your business successful, rest assured we’ll do it.

      The Customer Journey

      The customer journey is a very important part of any outbound customer service. It’s the process in which you secure a transaction and see it through to completion, and there are a lot of things that can go wrong. Fortunately, we’ve perfected our customer journey to the point that it functions almost effortlessly. It starts with us generating or fostering interest before getting the customer to consider a purchase.

      Once they’ve decided to proceed, our outbound customer call handlers guide them through the purchase. Thanks to us being PCI DSS Level 1 certified, we offer one of the most secure “over the phone” methods of paying for transactions. Once a transaction is completed, we can even take care of packing and shipping thanks to our warehouse solution.

      Should a customer ever require help with something or have a question, we offer ongoing support as the final part of the customer journey. We’re committed to maintaining customer loyalty, ensuring plenty of business for your company moving forward. No wonder we’re considered by many individuals and businesses to be one of the top options for outbound customer service.

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      24/7 support

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.


      Here at Impact Call Centre, we’ve been helping clients smash their sales targets for many years now. The secret to our success? The people who work for us. Not only do they do an incredible job, but they see that our processes are constantly upheld and that we always exceed our performance goals. The result is happy customers who would recommend our outbound customer call centre.

      We take immense pride in our ability to serve as ambassadors for our partner brands, portraying them in a positive light. We seek to enhance and promote traits that we feel will propel our partner brands to new heights, making them more successful than they otherwise would’ve been. Through well-established training methods, well-documented procedures, relevant reporting, and more, we seek to be the company that every business and individual look to call.

      If you’re searching for outbound customer call handlers with a fresh perspective who chase innovation and success, look no further than us.

      Contact Us

      If you have questions concerning our outbound customer service, call Impact Call Centre now on +44 1794 230 230. You can also email us at sales@impactcallcentre.co.uk or fill out our online contact form, and we’ll be in touch.

      Contact Us

      Do you have questions?

      Don’t wait, let’s talk

      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

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        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
        I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.