Outsourced Customer Support Centre

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    Does your company require ongoing sales support? Are you searching for a competitively priced outsourced sales call centre? Hampshire has the best option available, so call Impact Call Centre now on +44 1794 230 230. We provide 24-hour sales support meaning we’re always there for your customers. We provide unrivalled integration and top-quality services that make us a highly rated option for you to consider.

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Virtual Call Centre UK


      As a business, you will already know how important it is to build strong customer relationships. However, it can be difficult to provide regular support over the phone if you don’t have a department dedicated to this service. Instead of spending your budget and precious time in training in-house call handlers, use an outbound call centre.

      Here at Impact Call Centre, we have a team of world-class professionals that are highly trained and entirely customer focused. By enlisting us as an outsourced customer support centre, you can leave the responsibility to us. Our call agents undergo intensive training to ensure that they are knowledgeable about your business.

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      By doing this, we can handle every request and query that is thrown our way. As a call centre that offers outsourced customer services, you can rest assured that we will know every detail about your products. It is always our intention to resolve issues during the initial call, leaving customers feeling relieved and satisfied.

      There is no doubt that opting for an outbound call centre is beneficial to you. Your company will never have to worry about a customer being ignored or not getting the answers they need. Our agents go a long way in helping companies improve their customer relations and grow their business.

      Our Solutions

      When you choose us as your outsourced customer support centre, you will be getting a full and comprehensive service. We cover all topics and eventualities, so your customers will get the solutions they require. As part of our responsibilities, we offer the following:


      • Delivery and Tracking
      • Customer Support
      • Customer Care
      • Warranties and Claims

      In addition to the services mentioned above, we can provide order taking and provide secure payment processing due to our PCI DSS Level 1 accreditation. As part of the outsourced customer services available, our team can give you multi-channel solutions. This means that we can also speak to your customers via email, social media, and webchat.

      Rather than just use our outbound call centre, consider enlisting us for a warehouse facility. Here, we can take your orders, process them, and ship them out via a carrier of your choice. As you can see, we provide comprehensive, well-rounded services.

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      24/7 support

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.


      With more than 200 staff at our disposal, Impact Call Centre has become the go-to outsourced customer support centre. We manage a range of services for companies, providing both inbound and outbound customer support and sales. There are many benefits to choosing our company, including the fact that we provide 24/7 support.

      We have become a successful outsourced customer support centre by ensuring that every single member of our team adopts some key values. Our team have a can-do attitude and are always customer focused. Not only that, but we also endeavour to create strong working relationships with our clients, so they know they are in good hands.

      Contact Us

      To find out how our outsourced customer support centre can help you, give us a call today on 01794 230 230. You can also send an email to sales@impactcallcentre.co.uk or contact us by filling in our online form and we will get back to you as soon as possible.


      Contact Us

      Do you have questions?

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      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

        What Services are you interested in?
        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
        I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.