Make an Enquiry
Outsource Sales Calls
Outsource sales calls to Impact and deliver an exceptional sales experience to every customer that interacts with your business. We are trusted by established UK brands and independents to grow sales, engender customer loyalty and drive business growth. Whether you have an existing purchasing process or require help establishing an optimal process, we can help you increase sales of your products/services.
By outsourcing phone calls to us, you benefit from the experience and expertise of our team of skilled call centre agents. They have experience working across a wide variety of different sectors in both the B2C and B2B arenas. If you are looking for professional call centre agents to represent your business, why not get in touch with our team on 01794 230 230.
[contact-form-7 id=”1136″ html_class=”default”]
RELIABLE AND DEDICATED OUTBOUND CALL CENTRE
When you have a growing business, it is critical that your sales team are able to keep up with rising demand and deliver a great experience. If a customer is ready to buy you need to make it easy for them to complete a purchase through their channel of choice. Building a great reputation and gaining the trust of customers is closely linked to the ease at which they can communicate with you. By being available and primed to help them find the products/services that best meet their needs, you can deliver an exceptional customer experience that facilitates repeat sales and loyalty.
Being available and ready to take sales calls does not necessarily mean that you need to expand your in-house sales team. Hiring often involves multiple resources and takes time. We offer an outsourced sales option so you can quickly outsource phone calls to us without worrying about hiring, training and developing a skilled sales team. Outsourcing sales calls often delivers better results and is more cost effective, so why not find out more?
Whether you require support with inbound sales or outbound sales, we have a team that is here to help. Our team of over 250 call centre agents are ready to represent your company and drive sales. We pride ourselves on getting to know our client’s products and services inside out so we can deliver the best experience to your customers. Our team are trained to build positive long-term relationships and not chase a short-term sale at the expense of long-term customer loyalty. Instead, we proactively build good relationships with our client’s customers and focus on meeting their needs.
OUTSOURCE PHONE CALLS TO US AND INCREASE SALES
Outbound sales calls will only be made when customers have asked for direct consumer contact. We not believe in pressure-sales or chasing short-term gains at the expense of customer relationships. Our sales approach is consultative and needs-based. It focuses on building strong and profitable customer relationships using our tried and tested sales processes.
Our outsourced call centre provides a comprehensive range of sales outsourcing services, including:
- B2B Sales
- Product Recall
- Continuity Programme
- Call Customers
- Gather Re-Orders for Consumable Products
- And More!
When you outsource phone calls to us and rely on our specialists for outsourced sales calls, you can expect an excellent customer experience with the sales results to match. Our specialists relish a challenge and will strive to not only meet but exceed your sales targets. We have all the experience and expertise required for sales success and we love using it to help businesses grow their sales and build customer loyalty.
Boost Revenue
Customer that speak to one of our sales team will be advised of additional products/services that may meet their needs. We take a consultative, needs-based approach to identify and present solutions to our client’s customers. Our call centre agents are experienced in both up-selling and cross-selling so they can deliver the best possible sales.
Media Response Sales
We are experienced at managing media response sales campaigns and are aware of the challenges that these campaigns can present. Media codes are utilised to identify the media source, promotion or advertising campaign responsible for each sales, so we can effectively measure and report on our success.
Maximise Conversations
Great sales is not just about selling, you need to help customers and answer any questions that they may have. We adopt a consultative customer service led approach to sales to deliver the best possible customer experience that supports sales success. This involves providing customers with the information that they need and discussing the advantages of your products/services.
Campaigns
Building effective customer relationships is critical to sales success. If you outsource phone calls to us, we can launch campaigns to gain important information from your target market which can inform your future sales activities. Our skilled call centre agents can then use this information to guide our sales approach.
Continuity Programmes
Subscriptions are a popular way to gain repeat sales for your products/services. Offering a promotional price or trial period is a great way to drive sales when it is used effectively. Our call centre agents are skilled at subscription sales and management and generate repeat sales for clients. We can help you develop a successful continuity programme that delivers sales.
Bookings and Reservations
The quality of a booking experience is everything in the age of customer experience. It often makes the difference between securing a booking or loosing a booking to a competitor. Our call centre agents are trained to deliver an exceptional customer experience for bookings, reservations, appointments, registrations, enrolments or consultations.
24/7 Sales
Support
Extend your operational hours when you outsource phone calls to us. We’re there for your customers whenever they need you most, 24 hours a day, 7 days a week. Start making sales inside and outside business hours with our help.
Improve The Customer
Experience
Our multi-channel outsourced sales solutions can scale to suit your changing business requirements. Scale up when you need more support and down when you don’t. Benefit from the latest technology & sales specialists without high fixed costs.
Reduce Your
Costs
Reduce the costs and resource requirements of running in-house teams or an in-house call centre by outsourcing to us. By freeing up your resources, we can work together in partnership to drive sales and business growth.
Leave It To The
Professionals
Benefit from the specialist skills of our sales team and the industry leading training programmes that ensure that our call centre agents all the knowledge and skills to deliver exceptional sales results for clients across a wide range of sectors.
WHY OUTSOURCE SALES CALLS TO IMPACT
Every business deserves a great outsourced sales call centre to support business growth. By outsourcing your sales calls to Impact Call Centre, you will be in great company with some of the UK’s leading brands. We have a team of over 250 call centre agents that are skilled at answering both inbound and outbound sales calls. Our outsourced sales services are designed to help you increase sales and deliver the best possible experience to your customers.
We stand out among our competitors due to our combination of great people, proven processes and stringent security standards. Our call centre agents have a positive, friendly and can-do approach to sales which delivers great results for clients. We continue to invest in the on-going training and development of all our call centre agents so we can provide the best possible service to clients.
At Impact, we provide a 24/7 service. We are available to help our client’s customers 24 hours a day, seven days a week if required. Our skilled agents use the latest call centre technology to improve the customer experience and deliver the best possible results.
Our Outsourced Sales Team Are Ready To Help
If you would like to learn more about outsourcing sales calls to our call centre, get in touch with us today. Our sales specialists are ready to help your business increase sales and build customer loyalty. Call us on 01794 230 230 or send an email to [email protected]. Alternatively, contact us by completing our contact form.