Outbound call center services require a specialist skill set and companies often need guidance from a team of experts. Our outbound call centre can help drive sales growth and increase customer loyalty.
“The conversions exceeded the target across both campaigns, supporters re-engaged and a significant number of previous season ticket holders and corporate business were won back.”
Southampton FC
When someone from your business calls potential customers, are they prepared for a friendly and productive conversation? Establishing a great relationship with the person that you are calling during the first few seconds of a call is critical to the success of the conversation. If your business is not prepared for every outbound interaction, it is unlikely to achieve the results that it is targeting, whether they are a sale, booked appointment or completed survey, to name but a few. Our professional outbound call centre is ready to interact with your customers in a friendly yet productive way that generates great results.
Customers that receive an outbound call may not be expecting it and will require a natural approach that is engaging and professional. At Impact Call Centre, our highly trained, outbound call centre agents have extensive experience in successfully delivering outbound projects at scale across multiple disciplines including outbound sales/telesales, appointment setting, surveys, data cleansing and consent gathering. At Impact, we believe that the success of outbound sales campaigns is, more often than not, due to self-discipline and a structured process. We have developed and refined our outbound sales approach and deploy automated systems to provide valuable insights at every stage of a campaign. Our ‘structured, not scripted’ approach delivers excellent results for companies across a variety of sectors without resorting to any form of pressure sales, which has the potential to damage brand reputation.
AI Outbound Sales
We deliver exceptional outbound sales solutions that draw on the best AI technology and our skilled sales agents. We use AI technology including AI-powered speech recognition and conversation analysis to drive efficiency gains and cost savings across our outbound campaigns. Our outbound services are led by trained human agents who are skilled in all aspects of sales and able to make the most of every sales opportunity. We make the most of cross-selling and up-selling opportunities with a combination of outbound AI calling and our skilled agents.
While we are excited by and passionate about the capabilities of AI, we are aware of its limitations. We use AI technology in outbound sales where it can deliver increased efficiency and higher sales for clients. We anticipate a greater role for AI in outbound campaigns as the technology develops, and its capabilities increase. Our AI assisted solution is set to deliver automated appointment setting solutions that are fully integrated with your systems for enhanced efficiency.
Get in touch with our outbound sales specialists to find out how our AI powered solutions could help your business increase its sales and average order value. Call us on 01794 230 230 or complete our contact form.
World-Class Outbound Call Centre
Our world-class outbound call centre is ready to help your business make engaging outbound calls that deliver great business results. We are trusted by respected national brands as one of the UK’s leading providers of outbound call center services. By choosing Impact as your outbound services partner, you will be in great company with some of the UK’s best- and well-known brands.
Impact is trusted by national brands due to our industry-leading combination of great people, processes, and systems. Training and development are one of the key ways that we empower our call centre agents to deliver the best possible results while also continuously developing their skillsets. We recognise that outbound sales often require a lot of patience and a little gentle persistence, which we build into each professional conversation that we have. To deliver a great customer experience, we use automated solutions in our outbound call centre to provide customers with a callback option at a convenient date and time. This ensures that customers are contacted at the best time for them. When we speak to each customer, we are firmly focused on delivering a world-class service that exceeds their expectations and supports long-term customer relationships.
Our outbound call centre team adopt a responsive approach to every outbound call that is underpinned by our tried and tested call structure guidelines. We aim to promote a soft yet effective conversation and never resort to a pressure sales approach. Pressure selling is not a path that we ever follow as it only delivers poor results, a frustrating customer experience and brand reputation damage. Our call centre agents are focused on providing great customer service and displaying the highest levels of professionalism in every customer interaction that we manage. As a result of this, we deliver successful outcomes for businesses across a range of sectors.
Our mission is to help businesses not only reach but also exceed their targets with impeccably planned, well executed outbound campaigns. We help businesses that operate at scale increase their sales, improve customer loyalty, re-engage with lapsed customers and develop brand reputation. If you are looking to outsource to an outbound call center, why not get in touch with our team of specialists? We are ready to help your business excel at outbound sales.
B2B & B2C Outbound Sales
Securing sales is key to the success of every business. While inbound sales are great and tend to have a higher conversion rate, outbound remains an effective and under-utilised channel for many businesses. Outbound sales require a specific skillset and an experienced team to deliver great results in the B2B or B2C environment. Our outbound call centre agents draw on years of experience and extensive on-going training and continuous improvement procedures and utilise industry-leading technology to deliver telesales campaigns that not only meet but often exceed your sales targets. We believe that success in outbound sales is best achieved with a structured and customer service focused approach. By engaging with and helping customers, we generate so much more than transactional sales, we create long-term customer relationships with all the repeat business and referrals that they bring.
If you are looking for an experienced and professional outbound sales partner for your business, contact our outbound team. We will work in partnership with your business to create and deliver a unique, successful outbound sales campaign that delights your customers and generates valuable sales. Why not join the leading UK brands that trust Impact with their outbound sales?
Continuity Programmes
Continuity programmes are a great source of repeat business for many businesses. Companies often offer continuity or subscription programmes where existing buyers sign up to receive products or services at regular intervals. As part of these programmes, consistent, scheduled contact is an important way to not only maintain customer retention rates but also to offer help with additional requirements. By offering this help, it is often possible to identify cross and up-selling opportunities that can be taken to further increase sales. We believe that great customer service is at the heart of every successful continuity programme as it is a proven method of delighting customers and securing long-term customers for your business. In Impact, you have found an outbound call center that has the experience and expertise to manage continuity programmes that deliver results.
We are an outbound sales campaign partner of choice for established UK businesses across a wide variety of sectors. Why choose any call centre when you can work with Impact? Our experienced outbound sales agents are ready to help your business delight its customers, improve retention rates and maximise sales opportunities. Find out more about choosing us as your outbound sales partner.
Customer Surveys
Customers are a great source of valuable insights for almost every business. They can help you find out where your business could improve, what products/services they wish you would offer and whether a particular product/service would appeal to a particular market/demographic to name a few topics. The most effective way to carry out a survey is not always online. Instead, the friendly and infinitely more personal approach of a phone call can yield excellent results and a higher response rate. Surveys have the potential to harm your business reputation if they are executed incorrectly. Therefore, getting the approach right is critical and this relies on partnering with an experienced outbound call center. Our bespoke survey offering is a popular choice for growing businesses that are looking to conduct a customer survey. We combine our industry-leading in-house survey programme with our professional outbound team to deliver a standout survey offering to clients.
If you are looking for an outbound survey call center that can deliver great results, contact us today. We conduct all our surveys on a customer service basis to get answers to your important questions. The key to a good survey is the information captured and we deploy our extensive reporting suite to deliver valuable insights in a useful format that helps our clients to drive their business forward.
Consent Gathering
The GDPR have become as much a part of our daily lives as checking emails in the morning are. For businesses, GDPR has introduced an additional range of responsibilities with regards to data protection that must be adhered to. Breaching the regulations introduces the risk of a significant fine, alongside the resulting reputation damage. It is therefore vitally important that only prospects and customers who have given their consent to be contacted are actually contacted. Many databases and CRM systems contain customer data that is not GDPR compliant. Our specialist outbound call centre team is ready to work with clients to check that all their customers are happy to be contacted and to confirm their preferred contact methods for on-going marketing purposes. Confirming these communication methods helps to ensure compliance while also improving the response rates of your marketing communications.
We consider all our clients’ customer data to be precious and valuable and we look after it as though it were our own data. Although you may be concerned that seeking marketing consent may result in lost customers, our nurture approach has a high success rate for retaining consent. Our specialist team are ready to help your business complete a successful consent gathering campaign.
Data Cleansing
Data is a very valuable asset for every business – that is if it is accurate and up to date. Proactive data maintenance will save you time and money while also helping you to make the most of your investment in sales and marketing activities. Unfortunately, for many businesses keeping data up to date is a task that is never or at best rarely complete due to day-to-day business activities. Our outbound call center specialises in data cleansing services that transform your business data and therefore associated activities and cost savings. We take the time to ensure that every customer record is accurate. If it is not, we replace, modify, or delete records to leave you with a valid and accurate dataset. The benefits of valid and accurate data are significant, and they have the potential to supercharge the effectiveness of your sales and marketing. Your day-to-day operations can also benefit from efficiency savings and not having to check data.
If you would like to bring your data and databases up to date, you will need a professional and trustworthy partner. By choosing Impact, you will benefit from the expertise and experience of our outbound team. Contact us to find out more about our data cleansing service and how we have helped established UK businesses save time and maximise their sales and marketing spend by the use of clean, accurate data.
Outbound Call Centre Services Case Studies
Structured Outbound
Calls
At Impact we are committed to making outbound calls the right way, using a structured, not pushy, approach. Our outbound team follow a structured step-by-step process that aims to engage and serve customers at each stage of the conversation. This structured approach ensures that great customer service is delivered during every customer interaction. We take customers on a journey right from the point of interest through to the purchase and delivery of products/services. Our intelligently designed approach empowers our team to delight customers and meet their needs which in turn delivers excellent commercial results for our clients. We are proud to be an outbound call centre that never pressures potential or existing customers into a sale. Instead, we work towards helping each and every customer that we interact with.
Professional And Friendly Communication
Great communication is a core part of everything that we do at Impact. It is at the centre of all our outbound call center services. By communicating with customers in a professional and friendly way, we achieve the best possible results for our clients. Customers are much more likely to trust a company that knows what it is talking about. That’s why we make it our mission to develop an in-depth understanding of our clients and their products/services. We have developed industry-leading in-house training programmes that are proven to empower our call centre agents to deliver truly world-class customer service. Each of our call centre agents know everything there is to know about the clients that they serve. When a call is placed, they are ready and able to converse with the customer and confidently answer any questions that arise during the interaction.
PCI Compliance Call Center With Over The Phone Payment Processing
As one of only a handful outbound call centres in the UK that is PCI DSS Level 1 complaint, we deliver complete over the phone payment processing to clients. Our outbound sales teams can accept payments over the phone directly from customers and do not need to redirect to an automated phone payment system. This helps to ensure that valuable sales are secured, and a great customer experience is maintained at every stage of the transaction. Level 1 PCI DSS is the highest accreditation level available and certifies that we have been externally audited by a qualified security assessor. We are also Cyber Essentials Plus accredited which demonstrates that we have passed a hands-on technical verification. Our clients rest assured that they have chosen a call centre with the highest standards of data security that is committed to protecting client data.
Insightful Outbound Call Reporting
We love providing clients with valuable insights that help them to grow their businesses. Our outbound call reporting covers a range of specially selected metrics that are designed to help you make informed decisions that drive your business forward. Insightful reporting also helps everyone to stay informed on campaign progress and for improvements to be made at every stage of the process. Our methodology when it comes to reporting is if we can capture the data, we can report on it. Data capture is critically important to accurate and informative reporting. We pride ourselves on our meticulous approach to data capture and the reporting methods that we employ. Bespoke reporting requirements are very much part of what we do, and we work in partnership with each client to ensure that they receive reports in a format and style that works for their business and includes detailed information that they can utilise.
High Quality Outbound Call Campaigns
Delivering high quality outbound call campaigns is what our outbound team focuses on every day. We strive to not only meet but also exceed our targets and drive continuous improvement in every campaign that we manage. If you are looking to hire an outbound call centre for your business, why not speak to us? Our professional outbound team work at scale with respected UK brands to help them achieve exceptional results. By choosing Impact as your outbound call centre partner, you will benefit from an experienced team of call centre agents that are committed to a natural, structured, non-scripted approach to outbound calls. Our focus on quality and commitment to a non-pushy sales approach has delivered excellent results for companies across a diverse range of sectors. Find out more about Impact and how we can help your business.
If you are looking for a professional outbound call center with a team that delivers excellent results, get in touch with us. Our outbound team is ready to help with outbound call center services. Call us on 01794 230 230 or complete the contact form below.
We Are Trusted By National Brands
If you choose to partner with Impact, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.
