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Call Centre Services UK
Outsourcing call centre services in the UK can be a challenge. Finding a UK based call centre with the expertise and experience required to deliver an outsourced service on your behalf can take time. At Impact, we have helped some of the UK’s leading brands to outsource with confidence to us. Our team of over 250 call centre specialists deliver customer service, inbound sales, and outbound sales to businesses across a diverse range of sectors. We deliver exceptional results at scale and can confidently handle high volumes of calls on your behalf.
Whether you have a complex call centre service requirement or a simple one, you can rest assured that your customers will enjoy an excellent experience during every interaction with our call centre agents. Why not get in touch with us to discuss your requirements by calling 01794 230 230 or completing our contact form?
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Quality Call Centre Services In The UK
At Impact, we place quality at the heart of everything we do and have teams of engaged and motivated call centre agents who serve our valued clients every day. We have a culture of care for our employees, clients, partners, and the communities that we operate within. Our commitment to quality and culture of care sets us apart from many other UK call centres and makes us a leading choice for organisations that share our values.
Data security is a common concern for many businesses, especially as cyber threats are an ever-present feature in the business environment. We are committed to upholding world-class security standards in our call centre and have stringent security standards and leading cyber security programmes in place to protect our client’s data. Some of the UK’s leading brands trust us with their customer data, so no matter how sensitive and valuable your data may be, you can trust us to protect it. We are PCI DSS Level 1 certified and are among a handful of UK call centres to achieve and maintain the highest global information security standard for card payment processing. Our unrivalled level of PCI compliance is matched by our Cyber Essentials Plus accreditation, which independently validates the robust security measures that we have put in place.
We Are Trusted By National Brands
If you choose to partner with Impact for call centre services, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors, many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.
PROFESSIONAL CALL CENTRE SERVICES UK
Impact delivers professional call centre services to UK businesses that are passionate about serving their customers. We look after our clients’ customers as if they are our own by delivering an exceptional customer experience for every interaction we manage. Whether you require support with customer services, inbound sales, or outbound sales, we have professional trained call centre agents who can help. We seek to build long-term partnerships with all our clients based on honesty, trust, and transparency. Our passionate teams are proactive and strive to improve the services we offer by driving continuous improvement in everything that they do. We aim to routinely exceed your expectations and drive business growth through our tried and tested portfolio of call centre services.
We have earned an excellent reputation as one of the most professional outsourced call centres in the UK. Our client portfolio is testament to this and includes established national and local brands including the Department for Education, Mars, Red Bull, GSK, BUPA, Hampshire County Council, Naomi House and the Maritime & Coastguard Agency to name but a few. The quality of our services and the skill of our call centre agents sets us apart from many of our competitors. If you are looking for professional call centre services in the UK, we would love to arrange an initial discussion and find out more about your business. Contact us by calling 01794 230 230 or by completing our contact form.
OUTSOURCED CUSTOMER SERVICE
Customer service is critical in the modern business landscape where reputation is everything. Great customer service will delight your existing customers, increase retention rates, and also win new customers. Our outsourced customer service spans both the B2C and B2B space and has been successfully delivered to businesses across a wide range of sectors. We love helping businesses to refocus on their core business and free-up valuable resources and time.
Whether you have a complex or everyday customer service need, our team of word-class customer service agents can help manage your customer service operations. At Impact, we look after our clients’ customers and provide timely resolutions to customer service issues that your customers may experience. Our clients benefit from our successful combination of skilled people, proven processes, and superb systems when they outsource to us.
As a business we are committed to continuous investment in our team with a series of industry-leading training programmes. Our training approach prepares our call centre agents for a range of customer service interactions. If you are looking for a company that will take the time to understand your business and develop knowledge of your products and services, look no further. Why not partner with Impact and outsource your customer service with confidence.
INBOUND SALES
Sales are everything to every business, they determine growth and have a direct impact on revenue and profitability. Is your business making the most of all the sales opportunities that it has? If a prospective client/customer calls, will you be ready to answer? We help businesses make the most of sales opportunities and convert prospects into paying clients/customers. Our trained call centre agents are prepared for every sales interaction and have a professional yet friendly approach when answering inbound calls.
Whichever sector your company operates within, we have the experience and expertise to interact with your clients and increase sales. Customers love interacting with knowledgeable and engaging salespeople, and we are experienced at delivering a great experience that facilitates sales and delights customers. All our agents have undergone extensive call centre agent training and develop in-depth product/service knowledge before being assigned to a client campaign.
Impact’s perfect blend of customer empathy alongside exceptional product/service knowledge generates exceptional results for the businesses that partner with us. Delivering a needs-based sales experience to your customers is easy with the help of our team. Find out how we can build excellent customer relationships and increase your sales for your business.
OUTBOUND SALES
Outbound sales success requires a particular skillset which is not often available in many businesses. We have the expert knowledge and plenty of experience in helping businesses to achieve outbound sales success. From experience we find that many of our clients are often not prepared for outbound interactions and the friendly yet productive type of conversation that they involve. In most cases this results in low conversion rates and can even lead to dissatisfied customers. No business wants to negatively affect their growth prospects and many turn to outsourcing to deliver the results that they seek.
Our professionally trained outbound team are primed to form great relationships, right from the first few seconds of a call. We complement this relationship building with our structured sales approach, which is designed to engage and convert a customer during an outbound conversation. We have delivered exceptional business results across many sectors using our winning combination of our blended sales approach and skilled team. If you are looking for help with appointment setting, lead generation, bookings or something else, our team is ready to help. Why not find out more about partnering with Impact for outbound sales? You will be in great company with some of the UK’s leading brands.
WHY YOU SHOULD PARTNER WITH US FOR CALL CENTRE SERVICES IN THE UK
While there are many UK call centres to choose from, we are among a handful that have the people, processes, technology and security standards in place to help some of the UK’s leading brands. We truly believe in the Impact difference and invite prospective customers to get in touch with us to discuss their specific requirements by calling 01794 230 230 or completing our contact form.
24/7 Call Centre
Service
Extending your operational hours becomes a possibility with our 24/7 call centre services. We can provide out of hours services to help you be there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve The Customer
Experience
Whether you are outsourcing customer service or sales, the customer experience is everything. Our call centre services are designed to improve the customer experience and deliver results. We offer services that can handle calls at scale.
Reduce Costs Without
Losing Quality
Reducing call centre costs does not need to be at the expense of quality. Our call centre services can help businesses to reduce costs while improving service quality. Release your resources to concentrate on growth and only pay for what you use.
Leave It To The
Professionals
Our dedicated customer service and sales teams help businesses to outsource their call centre with confidence. Impact’s call centre agents are skilled professionals that complete industry-leading training and are committed to ongoing CPD.
Contact Us
We love helping businesses who are considering outsourcing their call centre services with confidence. Our team of over 250 call centre agents are ready to help your business successfully outsource customer service or sales. Contact us to find out how we can help your business impress its customers and drive business growth. Call us on 01794 230 230 or complete the contact form below.
