Inbound Call Centre

It is integral that your clients are able to contact salespeople who are understanding and are always available to help when needed. These are the characteristics of our sales team. They are also trained to create many need-based services by building a network and forming connections that help maintain customer loyalty.  

We are always working non-stop on training and improving, and our sales agents work with a specific selling structure that endorses a soft yet effective sales conversation instead of a scripted one. We help you work towards achieving your goals, and what we care about most is the quality and quantity of the sales. 

We are always questioning how we can raise the bar through our services, which goes to show that we aim for continuous upgrading and better sales for our customers. Our sales solutions aim at making your company grow and improving all the business aspects that come along.  

When we talk about inbound sales, we talk about e-tailing and e-commerce. A lot of customers use websites which makes ordering online easier for them. Most of the time, when we get a call, it would be from a customer asking for more information about their orders. It is very important that clients always have the chance to contact someone who has a lot of knowledge of your services or products, as this ensures the best customer service outcomes.  

Inbound sales also include DRTV. Over the years, we kept an amazing track record of taking DRTV orders professionally and increasing the value of the order through upselling and cross-selling. This has persisted despite the fact that the advertisements do not show any prices. 

The DRTV clients must know how efficient an advertisement is. So, having the specific technology to measure the level of opportunities and success that are directly derived from an advertisement is a part of our role.  

Now when it comes to newspaper ads and catalogue orders, there are several techniques used, as each type of advertising differs. Our agents are specialists in choosing the preferable methods based on the people they are contacting and the products they are buying. A lot of campaigns prefer the simple upselling and cross-selling process, which play a role in improving the value of the order without compromising the initial sale.  

Whenever our agents can spot a chance where they can attempt to upsell or cross-sell a customer of yours, they are guaranteed to take it. Regardless, our agents will never pressure any customer into taking a deal. The methods we follow here at Impact Call Centre are not pushy at all.  

Outbound Services  

When it comes to outbound sales outsourcing, Impact Call Centre is happy to provide clients with a reliable range of solutions. Our team of expert call handlers are dedicated to exceeding your expectations by offering a service that meets all of your needs. Kindly keep on reading to learn more about our exceptional work and how our range of services could benefit your company.  

Thanks to our staff’s continuously exceptional work over the years, we have now earned a spotless reputation in the business. Our team of outbound call centre experts has worked hard to develop their call handling skills, and they are now confident in their ability to entirely handle outbound calls for all types of companies.  

Making time to reach out to new clients might be challenging when you’re running a business. As a result, having expert call handlers on hand to help manage the workload might be the wise thing to do. Many people take advantage of our great sales call centre for this reason. You’ll have more time to focus on the most important areas of your business if you outsource customer support to our team.  

Now when it comes to making outbound calls, our team will only do so at your personal request. We will work closely with you to determine your company’s needs and develop a call-making strategy that’s right for you. Many of our clients consider us to be the greatest firm to work with because of our massive range of personalised services.  

Pick and Pack Fulfillment  

The pick and pack fulfilment services we supply you with here at Impact Call Centre are done in collaboration with our sister company, Merlin Fulfilment. With Merlin Fulfilment, you can guarantee an entirely professional range of services.  

Why Choose Our Pick and Pack Fulfillment Service?  

We have been providing pick-and-pack fulfilment services for almost 20 years now, and it just happens to be where our journey began. We’ll work with you to guarantee that your reputation is maintained and that you have exceptional insight into the status of your stock through utilising either our in-house system or your own warehouse and dispatch solutions. 

We have the space and knowledge to handle your needs, as well as any requirements you would have for your drop-shipping needs, thanks to our over 75,000 sq ft of warehousing space.  

We work with all of the main parcel delivery providers, in addition to Royal Mail, and we have the purchasing power to get you the best possible pricing for your package deliveries. Please contact us to discuss your specific pick, pack, and fulfilment needs and to determine the most appropriate and cost-effective option for your company.  

Over 20 Years of Experience  

Here at Impact Call Centre, we have spent over 20 years in the business of providing different companies with the outsourced inbound and outbound call centres they need. Over our many years of service, we have managed to acquire the trust of a countless number of our clients who rely on us for their entire inbound and outbound call centre operations.  

Our over 20 years of experience in providing the most unmatched set of inbound and outbound call centre solutions have taught us what clients truly need to get out of our services. And for that, our team will offer you the option to process payments securely over the phone. Our operations are entirely compliant with PCI DSS Level 1, as this element is integral for the security and protection of our clients and their customers.   

This approach we follow enables a customer to secure their payment over the phone by providing their card information to our phone agent directly. Our years of experience have taught us that companies that transfer their customers to automated payment systems ultimately increase the risk of their customers abandoning the call. This eventually leads to our clients losing their sales.  

We have also had the chance to learn the ways by which we can provide our customers with effective peak management. We will guarantee that we answer all your calls in the appropriate, acceptable timeframe, which aims at maximising your advertisement investment.  

In order to achieve these goal call answering rates, we aim at dividing our team into overlapping teams that are specially assigned for peak management. This helps ensure that you always have enough agents to take care of your calls. It does not matter why you are experiencing a peak. Whether it is planned marketing campaigns or intensive sale periods, our team will guarantee that the customer experience your company has is as efficient as any other day.  

Here at Impact Call Centre, we have acquired excellent product knowledge that has helped us in all our business ventures. Throughout our journey, we have found out that customers are inclined to trust someone who appears to know what they are talking about. This person should know their service or product inside out.  

So, we work on supplying our staff with the training required for each new client, as opposed to supplying them with scripts. This has been shown to reduce employee hesitancy and increase their confidence while talking to clients. So, whenever an agent of ours receives a call inquiring about the client they have trained for, they appear to have the confidence and knowledge necessary to deal with them.  

We also follow a structured selling tactic for all our phone sales. Our procedure follows a very well structured sales process that is need-based for taking on transactions. From the moment a client finalises a purchase to the moment their purchase is delivered, this process guarantees that clients receive the products they want. In addition, we make sure that each and every customer and client attains the world-class experience we always promise. The entirety of our process is flexible to suit any service or product we aim to represent.  

Highly Competitive Rates  

At Impact Call Centre, we are entirely committed to having the most highly competitive pricing rates in the market. No other inbound or outbound call centre has managed to match the stellar pricing rates we offer our clients. Get in touch with our team of inbound and outbound call centre experts now and benefit from a free no-obligation quotation for your prospective outsourcing project.   

Why Choose Our Inbound Call Centre?  

Here at Impact Call Centre, we specialise in all sorts of industries that might require our outsourced inbound or outbound call centre customer service solutions. Whatever your UK business is, rest assured that we have the inbound and outbound call centre customer service solutions to support it.  

It appears to be especially challenging for some business owners to handle their own office’s call centre. Taking on your inbound and outbound call centre requirements takes up a lot of your precious productive time. We have not even begun to talk about how much setting up the call centre software and lines cost.  

Following that part of the procedure, you must also train your team of staff on operating the call centre software and system. When you sign up to outsource your inbound and outbound call centre, you can guarantee that all your staff would have no distractions while doing what they are best at doing.  

Here at Impact Call Centre, we can offer you the chance to have a fully operational inbound and outbound call centre established in a matter of hours. After that is done, you can begin to focus on all the different aspects of your business with no distractions.   

When you decide to work with us here at Impact Call Centre for your inbound or outbound call centre, you will be signing up to receive an entirely comprehensive set of services. Some of the benefits you would be provided with include:  

• A 24/7 support line service, where we would provide you with around the clock assistance services should you need them.   
• An improved customer experience where we provide a lot of scalable multi-channel solutions. With the help of our team, you can now benefit from the most exclusive technologies without putting in the investment.   
• Reduced costs ensure that you pay for what you get, and never more.  
• Benefiting from the skillset of experienced professionals who are trained to the highest of standards.   

Impact Call Centre can offer you the best range of bespoke inbound and outbound call centre customer support services; you just have to contact us.