eCommerce Call Centre Outsourcing

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    Are you looking to sign up to ecommerce call centre outsourcing? Whether you’re looking for help managing some or all of your incoming calls, you’ll be hard-pressed to find a more reliable company. At Impact Call Centre, we provide a 24/7 outsourced UK call handling service that is tailored to your requirements. Our service is fully GDPR compliant, and our specialists are experts in a range of sectors. To find out more, call us now on +44 1794 230 230.

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Virtual Call Centre UK


      Many companies choose to outsource their calls to an external call handler. Doing so entails the benefit of freeing up your team while slashing your employee expenditure. Instead of hiring dedicated call handlers, or burdening your team with fielding incoming calls, you can redirect all incoming call traffic to our expert team. With Impact Call Centre, you can invest in ecommerce call centre outsourcing that instils confidence in you and your customers.

      Our service offers incredible value and is entirely flexible, allowing us to scale the service we offer up or down, depending on your requirements. We’ll work closely with you to create a package that is in line with your needs, and this package can be adjusted as and when your requirements change. We’ve handled ecommerce call centre sales for many customers in the past, and have a proven track record that boasts demonstrable results.

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      Here at Impact Call Centre, we’re on a mission to improve the customer experience by investing in the latest technologies. Our multi-channel solutions are scalable, making our service easily accessible for businesses of all shapes and sizes. Our outsourced ecommerce call centre can extend your opening times, ensuring that you’re always available while reducing your overheads.

      Only with our ecommerce call centre outsourcing, can your business rely on us to handle tasks, such as:

      • Delivery Queries and Courier Issues
      • Product Education – Minimises the Likelihood of Returns
      • Refunds, Returns, Replacements, and Claims
      • Additional Information to Help Secure a Sale
      • Complaint Management
      • Out of Stock Queries

      But that’s not all, as our service goes way beyond what most other ecommerce call centre sales teams offer. For instance, we can provide multi-channel solutions which change the way in which customers interact with your business. Such solutions include email, webchat, and social media support. We can also provide our clients with complete warehousing solutions, which include taking, processing, and shipping orders.

      Feel Free to Educate Us!

      Of course, nobody knows your company as well as you do. So that we can deliver a first-class service, our training managers provide our agents with all the tools they need to help them stay knowledgeable about your products and services. We’re keen to learn more about your systems, processes, products, and services. To that end, we welcome the opportunity for you to come visit us to educate us about your company.

      It’s all part of the fantastic ecommerce call centre outsourcing service that we provide. Best of all is that with our PCI DSS Level 1 accreditation, we’re able to provide your customers with a way to make smooth and secure payments. No wonder we’re consistently rated as one of the top providers of outsourced call handlers. For more information, check out our retail ecommerce customer service call centre page now.

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      24/7 support

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

      Why Choose Us to Assist With Your Ecommerce Call Centre Sales

      With more than 200 employees, Impact Call Centre is one of the largest, most well-established outsourced call centres in the UK. Any company that requires managed services for inbound and outbound sales can turn to us, as we provide market-leading ecommerce call centre outsourcing. As a rule, we believe in providing outstanding service every step of the way.

      Our employees are all empowered through superior training and possess a proactive, can-do attitude. We’re proud to invest in our honest and approachable team and actively encourage personal development. We’re the most customer-focused outsourced ecommerce call centre and a trusted partner that our clients can always depend on.

      We always strive to be there when your customers need you most. By raising your customers’ satisfaction levels, and improving loyalty rates, we work hard to ensure that your customers recommend you to their friends and family.

      Contact Us

      If you’d like to find out more about ecommerce call centre outsourcing, call Impact Call Centre now on +44 1794 230 230. Alternatively, you can reach us via email at We look to hearing from you!


      Contact Us

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      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

        What Services are you interested in?
        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
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