Ecommerce Customer Service Company

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    Have you been looking for a reliable ecommerce customer service company? Then you need to get in touch with the team at Impact Call Centre today! Our team are delighted to offer a range of call-handling services to help lighten the load on your staff. Call us now on +44 1794 230 230 or email to learn more about how we can help.

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Virtual Call Centre UK


      Here at Impact Call Centre, we’re proud to be the go-to ecommerce customer service company for many clients. Our team aim to meet the needs of all clients by working closely with them to deliver a carefully tailored service. You can rely on our staff to be upfront and professional at all times, regardless of what your needs may be. Continue reading to learn more about our services and find out why so many people choose us for customer service work.

      In the time that we’ve been operating, we’ve established ourselves as one of the most reliable customer service call centres in the country. All of our staff are fully trained and have plenty of experience with regards to handling calls for companies from all industry backgrounds. Our years of successful work is what makes us one of the most highly sought after call centres in the country.

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      Managing a high volume of calls can be challenging for companies that already have a full workload every day. However, it is essential to maintain excellent customer relations in order for your company to grow and improve. As such, it is often essential for companies to outsource work to retail ecommerce customer service call centres. It is here where we at Impact Call Centre come in to help.

      Our team will handle any incoming calls to your business and use their expertise to help your customers. We are able to work remotely so our staff will not take up any room in your office space. Our staff will make sure they have an in-depth understanding of your business so that they can help customers sufficiently. We’re even able to make outbound calls to promote your business. This comprehensive service is why we’re the number one ecommerce customer service company.

      A Versatile Ecommerce Customer Service Company

      Through our customer call handling work, we at Impact Call Centre can help with queries concerning:

      • Queries
      • Returns, Refunds, and Replacements
      • Complaints
      • Further Product Information
      • And More!

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      24/7 support

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Leave it to

      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.


      At Impact Call Centre, we want to assure clients that they’re dealing with a reliable team that is proven within the industry. As such, we’re proud to boast that we’re fully endorsed by both the Information Commissioner’s Office and The Institute of Customer Service. Accreditations from these highly esteemed industry bodies set us apart as one of the most reliable companies for customer call handling work.

      Our aim is to deliver first-class service to all clients. Our staff work tirelessly to exceed the expectations of those working with us and do their utmost to fulfil all their needs. We’ve made sure that we’re as available as possible to go through any queries you have so that you’re fully informed on all aspects of our service. Our ongoing commitment to our customers is what makes us the first choice ecommerce customer service company.

      Contact Us

      If you’d like to take advantage of the best ecommerce customer service company available, then don’t hesitate to get in touch with us at Impact Call Centre today! Our staff are always willing to go through any queries you have at length, so call us now on +44 1794 230 230 to learn more. Alternatively, email us at, and we’ll get back to you shortly with the required information.

      Contact Us

      Do you have questions?

      Don’t wait, let’s talk

      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

        What Services are you interested in?
        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
        I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.