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Outbound Call Centre
Are you looking to enlist the services of one of the UK’s leading outbound call centres? Then look no further than Impact Call Centre as we provide a bevvy of outbound dialling services designed to provide businesses with complete support. You can cherry-pick the services you need as part of a bespoke plan for a price that won’t exceed your available budget.
You’ll enjoy round-the-clock support from our experienced call handling operators, so even if you operate 9-5, your customers will always be able to reach someone. Our competitively-priced outbound call handling services are an excellent way to keep your current customers happy while engaging with potential customers. While we help to grow and maintain your customer base, your team will be free to focus on other areas of the business.
If the support of an outbound call centre is something your business could benefit from, call us today on 01794 230 230.
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We Are Trusted By National Brands
If you choose to partner with Impact, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.
The Go-To Outbound Call Centre
Outbound services are a vital way of engaging with potential and existing customers, so long as they are executed properly. All this comes down to having the right self-discipline and process. This can trip up many businesses, leaving them falling short of achieving their goals. Enter Impact Call Centre and our renowned automated systems. With these, we can establish ourselves as an integral extension of your call handling team.
And through valuable insights, we can look after your customers while providing your marketing team with information useful for making informed decisions.
About Our Outbound Call Centre
Here at Impact Call Centre, we follow a tried and tested approach that prioritises structured service over scripted interactions. Customers know when someone is reading from a script, and pre-determined responses limit the effectiveness of these interactions. Instead, we learn about your brand, products, and services. We apply this knowledge to answer any questions or handle any queries that might arise.
We take a patient, gentle approach to outbound contact centre services. We have professional conversations with current and potential customers. We only ever contact customers at a scheduled date and time if they’ve agreed to be contacted. We never resort to pressure sales; instead, dazzling customers with our impressive knowledge and charisma.
And we deliver world-class service, gently encouraging the customer to commit while respecting their decision should they choose to walk away.
Our Outbound Call Centre Services
We recognise that businesses all have different requirements, and so we don’t offer a “one-size-fits-all” plan. You are free to cherry-pick the services that you need, and we’ll create a bespoke plan at a price that won’t exceed your budget. We will always provide you with the services you need, and never exceed our mandate, making us the go-to outbound contact centre for honest, reliable outbound services.
Services that we provide include:
- B2B and B2C Telesales
- Continuity Programmes
- Bespoke Surveys
- Consent Gathering
- Data Cleansing
B2B and B2C Telesales
Every business engages in customer interactions – that’s how you make money, after all. Some businesses engage with other businesses, some engage with members of the public, and some interact with both. The dynamic of B2B and B2C interactions can often be wildly different, and the ability to adapt is important. We’re one of the best outbound call centres for both B2B and B2C telesales.
Our call operators can transition seamlessly from interacting with members of the public to small-, medium-, and even large-sized businesses. We work with you to deliver your customer service strategy, maintaining exceptional standards without exceeding your budget.
Bespoke Surveys
Surveys are an excellent way of gathering vital information about your customers as well as how your products, services, and brand are performing. We possess our own survey programme, which we use to create custom surveys that ensure only important data is captured. We contact customers on your behalf to collect this information and use our extensive reporting suite to provide the data to you in your chosen format.
Consent Gathering
With the General Data Protection Regulation (GDPR) now very much a part of every business’s existence, care must be taken to ensure customer data is stored correctly. Consent gathering is a process whereby existing we ensure that all existing customers are happy to be contacted by phone, letter, email, etc. This is handled by our specialist team, who will ensure that your database is GDPR compliant.
Data Cleansing
Following on from this, customers can come to our outbound call centre to request our professional data cleansing service. Data cleansing is a process whereby our specialist team sweep your database to ensure your customer data is up to date. Any records that need replacing or modifying will be updated by us. We’ll also make sure to purge any records belonging to clients who’ve expressed no desire to remain in contact.
We bring your database up to speed so that you have only the most accurate and current data while ensuring legal compliance.
More Than Just Outbound Call Centre Services
You should now be somewhat more familiar with the outbound call centre services that we provide here at Impact Call Centre. We also handle inbound services too, so whether your customer service team needs supplementing or you require help with e-commerce transactions, you’ve come to the right place.
Inbound services that we provide include:
- Pick and Pack Fulfilment
- Inbound Sales
- Upselling and Cross-Selling
- E-Tailing and C-Commerce
Pick and Pack Fulfilment
Our pick and pack fulfilment service provides warehouse services to businesses that lack such capabilities. Perhaps your business is entirely online, and you have no physical location to ship goods from. With more than 75,000 Sq. Ft. of warehouse space, we can stock all your goods securely, ready to ship. Our business began with pick and pack fulfilment services, so we know what we’re doing.
When you receive an order, it’ll be logged, processed, packaged, and despatched by our warehouse team, leaving you free to sit back and relax.
Inbound Sales
We can also handle the sales end of any transaction; our inbound sales team can assist customers through each stage of a transaction. Thanks to our PCI DSS Level 1 certification, we’re approved to handle payments securely by the Payment Card Industry Security Standards Council. This certification is recognised by both Visa and Mastercard.
We can also handle e-tailing and e-commerce, which concerns customers ringing up with questions and complaints. Rest assured that our goal is to ensure customers are always left satisfied. We will also take the opportunity to engage in upselling and cross-selling with the aim of netting you additional sales.
Why Choose Our Outbound Call Centre?
At Impact Call Centre, we’re passionate about helping our clients achieve success through our “make it happen” attitude. Our team are all equally invested in this endeavour and are empowered through training, positive reinforcement, and progression opportunities to deliver the best performance.
Our team consists of long-standing employees who serve as ambassadors for countless businesses, representing their best interests every day. Our tried and tested system enables us to raise the bar for your business, ensuring that your customers enjoy outstanding service and boosting your reputation.
We value our partnerships and are committed to going the extra distance for all our clients, securing them the
24/7 support
lines
Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer
Experience
Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.
Reduce
Costs
Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.
Leave it to
Professionals
Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.
Contact Us Today
Get in touch with the UK’s leading outbound call centre today by calling Impact Call Centre on 01794 230 230. We’d be delighted to discuss our excellent outbound services with you and outline how we can support your team and business moving forward. Plus, if you require inbound support, we can put together a service plan that’s tailored to your business’s requirements.
We’re confident that our outbound dialling capabilities simply cannot be beaten. We’re one of the most trusted outbound call centres in the UK, largely because of our outstanding, highly trained contact centre operators. If you’re struggling with the influx of calls from your customers and need a helping hand, Impact Call Centre is here for you. Call us now to discuss how our contact centre can assist you.
Alternatively, if you’d prefer to get in touch using a written method, you can do so by either filling out our online contact form or emailing [email protected].
