UK Outsourced Customer Service Solutions

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    Are you looking for UK outsourced customer service solutions? If so, look no further than Impact Call Centre as we provide a range of call handling services that help our clients manage incoming and outgoing calls. Take advantage of our fully trained call operators who are on hand to provide your customers with the great service they deserve. To get your free estimate and hear more about our bespoke packages, call us today on 01794 230 230. 

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Virtual Call Centre UK


      Customer service is of paramount importance to any customer-focused business, regardless of your industry. And this has never been truer than it is right now as we navigate the “new normal” that’s been brought on by the COVID-19 pandemic. Customers seeking assurances as well as resolutions to their various queries will find our UK outsourced customer service solutions to be highly beneficial. 

      We’ve invested in our team, providing our phone operators with cutting-edge training as well as ongoing development. They’ll provide a top-tier service that’ll afford you’re the benefits of professional customer care outsourcing, without any of the overheads. And with packages tailored to your needs, you decide when and for how long you require our assistance. 

      If you would like to learn more about our UK outsourced customer service solutions, keep reading. Or if you’d like to request a consultation with no strings attached, give Impact Call Centre a call now. Know that we’re fully operational and our team are all currently working from home. When you call us, we’ll be happy to discuss our current restructure, services, and how we might assist you during these trying times. 

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      It’s commonplace nowadays for many companies to interact with their customers through online enquiry forms and live chat applications. Some customers prefer this, and these solutions are useful in a pinch. But a lot of cases are better resolved to speak to an actual human being. But what if your phone lines are busy or unattended? Your customers shouldn’t have to wait, which is where customer support outsourcing comes in. 

      When we onboard a new client, we don’t simply read from a script; we learn everything there is to know about your products, brand, and services. You can even have a member of your team train our call operators if you prefer. By taking this step, we won’t just be speaking on behalf of your company; we’ll be speaking as a part of it. Our UK outsourced customer service solutions integrate fully, so your customers won’t even realise they are speaking to a third party. 

      And the beauty of our service is that it’s available 24-hours a day, seven days a week. If you wish to provide customer support during out-of-office hours. We can assist in situations where call handling team is overwhelmed. We can even take the place of your call handling team entirely. Whatever it is you require, let us know, and we’ll factor it into your bespoke plan. 

      If you’ve heard enough about our UK outsourced customer service solutions, give Impact Call Centre a call now. Alternatively, you can learn more about us as a company below. 

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      24/7 support

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Leave it to

      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.


      When it comes to flexibility, we appreciate that not every business operates on the same schedule. Also, most companies have to walk the line between providing great customer service and managing an already restrictive budget. This is where we come in. At Impact Call Centre, we offer customer support outsourcing that’s available whenever you require it. 

      And because this is our business, we’ve invested the money in our team and equipment, so you don’t have to. Rather than covering these overheads yourself, you merely pay for what you use. If you need us to cover a busy period like Christmas, a recent product launch, or a roll-out of a new service, you can count on us every single time. 

      We’re committed to helping businesses grow by providing services that integrate fully. We don’t just serve on behalf of your business, but rather as an extension of it. We’re here to assist your team so they can focus on what they do best – growing the business.  

      Contact Us 

      If you’re now decided that our UK outsourced customer service solutions are right for your business, call Impact Call Centre today on 01794 230 230. 


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      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

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