We have earned an excellent reputation for providing world-class outsourced call centre services to some of the UK’s leading brands. Discover how we have helped clients with everything from delivering world-class customer service through to increasing sales in our latest case studies. While we can’t share every leading brand that we help, our case studies are a good guide to the exceptional results that we deliver for clients.
Delivering Exceptional Outsourced Customer Service & Sales Outsourcing Solutions
Delivering exceptional outsourced customer service, inbound call handling and outbound sales solutions is what we do every day for some of the UK’s leading brands. We help our clients overcome their call centre challenges and deliver excellent results as specialists in every aspect of sales and customer service. Whether you are looking to increase sales, build customer loyalty, increase customer satisfaction, or overcome call centre resourcing challenges, we have the expertise to help and we provide clients with the perfect combination of great people, proven processes, and intelligent systems to transform their call centre.
Our case studies provide a window into the successful solutions and exceptional results that we deliver every day for our valued clients. With a client base that spans multiple sectors including retail, mail order, consumer goods, government, travel and automotive to name but a few, we are well placed to help clients in every sector grow their business and delight their customers.
As a trusted partner to some of the UK’s leading brands, we are trusted to handle even the most sensitive and valuable customer data. Impact are one of the few UK call centres that are PCI DSS level 1 certified and recognised holders of this global information security standard for processing card payments. This certification is reinforced by our Cyber Essentials Plus accreditation, which validates our robust security measures for protecting customer data. If you are looking for a flexible, scalable, and experienced partner, you will love working with us. We can effortlessly handle high volumes of customer service and sales calls for clients.
If you have reviewed our case studies and think that we could be a great fit for your business, why not get in touch with us to find out how we can help you grow your business in size, profitability, and reputation? Our skilled team of call centre agents are ready to help your business grow through our outsourced customer service, inbound sales, outbound sales and pick & pack fulfilment services.
We Are Trusted By National Brands
As one of the leading call centres in the UK, we are trusted by national businesses across a diverse range of sectors. Many of our valued clients have drawn on our expertise in outsourced customer service, inbound sales, outbound services and pick & pack fulfilment to overcome their call centre challenges.
Why not join our client base which includes some of the UK’s leading brands and benefit from our great people, proven processes and intelligent systems to transform your customer experience?
Get In Touch With Our Call Centre Outsourcing Specialists
Our customer service outsourcing and sales outsourcing specialists are ready to help your business delight its customers, build customer loyalty and increase sales. Impact’s team of call centre agents are experienced, trained, and passionate about delivering great service on behalf of clients. Call us on 01794 230 230 or complete our enquiry form to find out how we can help your business.