UK Call Centre

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    Outsource your inbound or outbound UK call centre requirements to a highly skilled, experienced, professional team. Our UK based agents are available 24/7 to provide excellence in sales and customer service to your valued customers. Whether you are looking for response handling for a TV or direct mail campaign, product support, booking lines or any other inbound or outbound contact centre service, we can help.


    Using Impact will allow you to maximise flexibility, access the latest technology, reduce costs, acquire additional skills and increase customer satisfaction, freeing your time to concentrate on other core business activities. Please don’t hesitate to contact us to discuss your individual requirements in confidence. We will be very happy to help and advise. Call  +44 1794 230 230 or email us.

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      Direct Response Call Centre


      Every business has to consider the best way of meeting the needs of its customers. Failing to deliver great customer service can leave you losing clients and money at an alarming rate that’s likely not sustainable. This is because poor service doesn’t just lose you existing customers; it damages your reputation, making it harder to attract new ones. But with one simple change, you can safeguard your business – hire the services of a UK call centre that will deliver exceptional, world class customer service to your customers


      At Impact Call Centre, we provide not only great customer service but a complete multi-channel, 24/7 outsourced call centre service that is cost effective, flexible, scalable and tailored to your business needs. Our proven track record and high security levels ensure that you can trust us to deliver excellence in all areas of your call centre sales and customer service requirements.

      Direct Response Call Centre
      Inbound Sales

      Introducing Our UK Call Centre Provision 

      Hiring a team to handle the phones can be costly, especially during quieter periods. But failing to have adequate coverage in place when the phone lines are busy or there’s a surge in activity, can be just as costly. With our outsourced call centre solutions, there’s now a better way.


      We provide round-the-clock coverage as well as multi-channel solutions that are scalable to your on-going needs. When call or activity levels increase or decrease, we’ll be able to scale-up to meet the demand.


      This ensures customers aren’t kept on hold for any longer than is necessary and that they always get to speak to someone who can answer their query or process their order. With Impact Call Centre, you pay only for what you use – this reduces your costs which can then be re-tasked for growing your business. And through on-going training, our team are continually being upskilled to meet the demands of your customers.

      Our Services

      Our UK call centre is fully GDPR compliant, and we hold a PCI DSS Certified Service Level 1 certification. The latter enables us to take payments and process transactions securely on your behalf. We can also adapt your plan to suit your business’s needs, providing services that include:


      • Delivery Queries and Courier Issues
      • Product or Service Information (guided to a sale close)
      • Product Education to Avoid Returns
      • Complaint Management
      • Returns, Refunds, Replacements, and Claims
      • Out-Of-Stock Queries


      Plus, our outsourced call centre service also covers fulfilment solutions. Customers can place an order with us, and we’ll get it picked, packed, and shipped using your preferred carrier as part of our complete warehouse service. We even provide the aforementioned multi-channel solutions in the form of email, webchat, and social media customer support. Whatever you need to make your business work, we’re here for you. 

      Getting Started

      We’re not just like any other UK call centre; we take the time to get to know our clients’ businesses inside and out. By learning as much as we can about your products, services, future plans and brand, we can provide your customers with the best possible customer service and sales. Our training managers and coaches ensure our call and multi-channel staff have the tools they need to succeed on your behalf. And that’s not all!


      Nobody knows your business better than you do, so we welcome you to come to our UK call centre and train our call handlers in person or remotely if appropriate. By bestowing your knowledge on us, when your customers call they’ll feel like they are interacting with actual employees.

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      24/7 support

      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Leave it to

      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

      Contact Our Outsourced Sales Call Centre in Hampshire

      Get in touch with our UK call centre today – call Impact Call Centre on +44 1794 230 230, email us at or fill out our online contact form, and we’ll be in touch.

      Why Choose Our Outsourced Call Centre Service?

      At Impact Call Centre, we put your business’s needs first. front and centre. We go the extra mile to exceed your expectations, in all areas, providing you with the high level of sales and customer service you’ve come to expect from us. Our services are is highly adaptable Thanks to our in-house training programmes, and exceptional IT Team, we provide complete integration; our call handlers are all well-versed in your products, services, and brand. Our UK call centre is available 24/7, so, whenever your customers need to reach someone, they’ll never find your phone lines closed.


      If you’re concerned about cost, we’re happy to report that our prices are among the most competitive around, and you’ll always know exactly what you’re paying for providing detailed reporting and KPIs for all aspects of the work that we undertake for your business. We love to be measured and, of course, exceed targets and expectations in all areas with our sales and customer retention programmes.


      If you’re now convinced that we’re the best option for outsourced call centre solutions, get in touch using the contact details below.

      Contact Us

      Do you have questions?

      Don’t wait, let’s talk

      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

        What Services are you interested in?
        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
        I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.