Are you looking to get in touch with the number one 24/7 outsourced contact centre? Then look no further than Impact Call Centre, as we specialise in all aspects of customer service and sales. Whether we’re tasked with handling inbound calls, outbound calls, or both, you can expect exceptional results. We don’t shy complex requests, providing services that’ll make your customers happy.
Outsourcing your inbound and outbound calls needn’t be a chore either. We’ve made the whole process super-easy to get set up. And because our call centre service is entirely flexible, you’ll never find yourself paying for services you don’t need or not longer have use for. Take control of your inbound and outbound calls and make sure your business never misses out on an opportunity.
To learn more about our excellent customer support services, pick up the phone and call Impact Call Centre today on 01794 230 230.
If you’re running a business, you have enough to contend with without dealing with without being encumbered by receiving too many calls. Yet, customers are the lifeblood of any business, so you need to make sure you’re providing them with the support they seek. That’s where Impact Call Centre comes in, as we’re the UK’s number one call centre, able to handle both inbound calls and outbound calls.
We’re a customer-focused call centre committed to playing a vital role in making our clients’ businesses successful. Every company needs a market-leading customer service team to deal with both the expected and the unexpected. And if your business revolves around inbound sales and outbound sales, you’ll be pleased to hear that we have these areas covered too.
Studies have demonstrated that customers prefer to call a business directly as this is shown to be the most effective means of contact. We’re here to support your business by providing your customers with unbeatable service. To learn more about our services, keep reading or get in touch with Impact Call Centre.
Our contact centre services can be broken down into four categories, and you can choose these services independently or as part of a bespoke package. Every customer expects great service, and so that’s one of the main services we provide. Whenever a customer needs to reach someone, whether it’s positive or negative, they’ll be guaranteed to be put straight through to one of our friendly operators.
We have a great deal of experience delivering great customer service, and our trained operators know how to handle any situation, both expected and unexpected.
We can also help with inbound and outbound sales. If you need us to field inbound calls on your behalf, just let us know. This way, you never miss out on a sales opportunity, and we’ll be there to make sure your customers can achieve their objectives. We can also make outbound calls too. Outbound calls can often be perceived as a nuisance, so we’ll never cold call your customers.
Our team will only ever initiate outbound calls in scenarios where the customer has requested a call. We can make outbound calls for a whole host of reasons, including:
And lastly, we offer pick, pack, and fulfilment services. Impact Call Centre can offer this service courtesy of our sister company, Red Arrow. When customers place an order, they will fulfil the order and ensure it’s dispatched in a timely fashion. With this service, you can offer a one-stop-shop solution that covers both your sales and distribution requirements, serviced from a 75,000 sq. ft. working warehouse.
By ensuring that you remain customer-focused, you can ensure that your business grows through effective relationships. Our services improve the customer experience, from inbound and outbound calls to our pick, pack, and fulfilment services. We serve as a point of contact, always there when needed. Your customers will believe they are speaking directly with you. And you’ll have peace of mind knowing they are being well taken care of.
There are certainly benefits to utilising us for inbound calls, outbound calls, etc. Such benefits include:
Thanks to our multi-channel solutions, you can benefit from the latest technologies without spending any money on investment. And our solutions are scalable too, delivering the right level of support for your business.
You can free up resources, only paying for what you need. There’s no need to hire additional call staff and no need to spend out on costly setups. And you’re free to focus on the growth of your business safe in the knowledge that we’re looking out for your interests.
And, of course, when you leave it to the professionals, you can expect great things. Our operators are all highly trained as a result of up-to-date staff training programmes that we operate in-house. We invest in continuous improvement and leverage the specialist skills of our operators to get you the results you seek.
Plus, we operate a rigorous onboarding process where we’ll get to know your business, products, and services inside and out. You’re even welcome to come and train our operators, ensuring their knowledge of your company is on par with that of your employees.
Every single day, businesses across the globe field calls from customers, from simple enquiries to more complex issues. Customers that cannot reach you when they need to are likely to go elsewhere. In today’s day and age, the ability to provide 24/7 support services is a massive advantage. But before you go hiring additional personnel, get in touch with Impact Call Centre.
We’re available whenever you need us, here to help your customers any way we can. It could be as simple as “Where is my order?” or something more complex. We assist thousands of people every day using concise, structured systems and clear messaging. We follow a step-by-step process using client provided systems in tandem with our own CRM.
This enables us to pull up real-time information about the customer and their order; we know exactly where an order is in the process. And we can provide customers with real-time feedback and accurate delivery tracking. And for more complex service, you can trust that we can handle the most diverse situations professionally and with the utmost competence.
We can also assist with other areas, such as post-sale product support and booking services. Don’t hesitate to ask what we can do for you when you contact Impact Call Centre.
Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer
Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.
Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.
Leave it to
Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.
We’re here to provide a better customer experience, whether we’re fielding inbound calls, making outbound calls, providing customer support, or assisting with fulfilment. If you’re handling calls internally, there’s a good chance you’re working with a much smaller team. It’s easy for a team to get overwhelmed. This leaves customers waiting in long queues and dealing with stressed employees.
Plus, levels of training can vary, so while one employee might deliver stellar service, the service can slip elsewhere. With Impact Call Centre, we invest in continuous training and have the best in-house training programmes tailored to our clients’ needs. We also have a large team of operators, so we can comfortably field a large volume of calls.
Your customers won’t be kept waiting and will always be dealing with someone who’s professional, knowledgeable and friendly.
Besides the above services mentioned, we at Impact Call Centre provide other call centre services too, such as:
Data security is something that we all take seriously. After all, nobody wants their personal or financial data misused. As a reputable brand ambassador, we want our clients to know that our cybersecurity programmes are market-leading. They are audited and validated by industry-leading security consultants and assessors. And for that, we boast some impressive accreditations.
We hold PCI DSS Level 1 – in fact, we’re only one of a handful of UK call centres to have obtained this level. This represents the global information security standard governed by the Payment Card Industry Security Standards Council (PCI SCC). Major brands, such as Visa, Mastercard, and American Express, are associated with the PCI SCC. In fact, Visa and Mastercard will only accept this level for outsourced call centre processing. More than 300,000 transactions are processed annually.
And to further protect you and your clients, we use Cyber Essentials Plus, developed as part of the UK government’s National Cyber Security Strategy. This scheme protects from a range of cyber-attacks and is integral to the robust security measures clients expect in today’s modern world.
Whether for inbound calls, outbound calls, customer support, or something else entirely, you can always count on Impact Call Centre. We operate a service that’s compliant with GDPR, TPS, MPS, and ICO registered. Such accreditations should provide the sort of peace of mind you need to get in touch.
With Impact Call Centre, you can expect professional results, whether we’re fielding inbound or outbound calls for you. And remember that our services are entirely scalable and can be tailored to your business’s ever-changing needs. Plus, with prices as affordable as ours, you’ll save a bundle while ensuring that you never miss out on an opportunity again.
If outsourcing with confidence is something you’re after, you should look no further than Impact Call Centre for market-leading call handling services. With our contact centre, you’ll always receive professional, world-class customer service from a UK-based call centre. Whether you need help with inbound calls, outbound calls, or both, you can always count on us as the number one 24/7 outsourced call support service.
Our customer support services are available 24-hours a day, seven days a week and are entirely tailored to your business’s requirements. If you’d like to get in touch with our call centre to discuss our call handling services in more detail, call Impact Call Centre today on 01794 230 230.
If you’d prefer to submit your enquiry in writing, you can do so by completing our online contact form or emailing [email protected]. These channels are regularly monitored, so you can expect a speedy response from our friendly team.