Call Centre Support

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Are you experiencing an influx of calls and need help in answering customer queries? Well, look no further than Impact Call Centre. We offer call centre support to an array of medium and large businesses across the UK. We are a customer-centric call centre, so your loyal consumers will have all of their questions answered. In times of crisis, you will hugely benefit from enlisting the help of our agents. For more information about what we can do, give us a call on 01794 230 230.

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Outsource Customer Service Call Centre , Pick and Pack Fulfilment Service UK, Outbound Call Centre Services,Virtual Call Centre UK, Inbound Call Centre


All businesses need to have direct contact with their customers in order to build up a solid base and positive reputation. During uncertain times, like the current coronavirus pandemic that’s sweeping the globe, it is essential that your customers have a number they can call. If you are concerned about the ability to keep your lines open, don’t worry as we are operating as a homeworking call centre during this time.

We are still able to provide call centre support so that your business is not affected in this manner. Our agents can take care of inbound and outbound sales, as well as customer service calls. When it comes to inbound sales calls, we make sure that our agents are trained to understand every aspect of your business.

We build emotional connections with customers so that they stay loyal to your company, particularly during uncertain times. As an outsourced call centre, we also contact customers directly, but only if they have asked for us to do so. For business-to-business (B2B) sales, product recalls and reorders for products, we can help.

Customer service is essential at all times for businesses, and during the coronavirus pandemic, our homeworking call centre is on hand to help. All of our agents are highly experienced, so we will be able to inform your customers on both an inbound and outbound basis. Our experts can also advise on the following:

  • Delivery and Tracking
  • Customer Care
  • Customer Support
  • Warranties and Claims
Outsource Customer Service Call Centre , Pick and Pack Fulfilment Service UK, Outbound Call Centre Services,Virtual Call Centre UK, Inbound Call Centre
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Due to the coronavirus outbreak in the UK, the government has informed the nation to stay inside and work from home if possible. As a result, many businesses are being affected, but here at Impact Call Centre, we are still operating. In fact, we have transformed into a homeworking call centre for the time being.

This means that our dedicated staff can continue providing call centre support to our clients as they are all safely working from home. We have developed IT solutions that will protect all data, and calls will continue to be secure. Rest assured that we are still operating for businesses 7 days a week and 24 hours a day.

Why Choose Our Call Centre Support?

Our world-class service at Impact Call Centre is available for all as we aim to be the voice of your company through the phone lines. From outbound sales to inbound customer service, we offer extensive packages so that every facet is covered by our experienced agents. With more than 200 staff working for our outsourced call centre, we can guarantee that your customers will always have a point of call, even during a nationwide crisis.

There are many factors that make us stand out above competitors, namely the fact that our support lines are open 24/7. This should give you peace of mind that customers will always get through to our call centre support. Not only that, but they will be speaking to a friendly and informative agent; not an automated system that is devoid of personable touches.

By enlisting our call centre support, you will save plenty of money! That is because you won’t have to spend resources on training up new staff or taking current staff away from their duties in order to answer phones.

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24/7 support

Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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Improve the Customer

Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

Get in Touch Today

To find out more information about our call centre support or to discuss our affordable packages, give us a call on 01794 230 230. Alternatively, send an email to [email protected] or contact us by filling in our online form.

Contact Us

Do you have questions?

Don’t wait, let’s talk

Impact House Unit 7,
Greatbridge Road,
Romsey, Hampshire SO51 0HR
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