All businesses need to have direct contact with their customers in order to build up a solid base and positive reputation. During uncertain times, like the current coronavirus pandemic that’s sweeping the globe, it is essential that your customers have a number they can call. If you are concerned about the ability to keep your lines open, don’t worry as we are operating as a homeworking call centre during this time.
We are still able to provide call centre support so that your business is not affected in this manner. Our agents can take care of inbound and outbound sales, as well as customer service calls. When it comes to inbound sales calls, we make sure that our agents are trained to understand every aspect of your business.
We build emotional connections with customers so that they stay loyal to your company, particularly during uncertain times. As an outsourced call centre, we also contact customers directly, but only if they have asked for us to do so. For business-to-business (B2B) sales, product recalls and reorders for products, we can help.
Customer service is essential at all times for businesses, and during the coronavirus pandemic, our homeworking call centre is on hand to help. All of our agents are highly experienced, so we will be able to inform your customers on both an inbound and outbound basis. Our experts can also advise on the following:
- Delivery and Tracking
- Customer Care
- Customer Support
- Warranties and Claims