Outsource Call Centre UK 

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    Do you require the assistance of a UK-based outsourced call centre? If so, pick up the phone and give Impact Call Centre a call today. Outsourcing your calls is one of the most cost-effective ways of generating and retaining business while keeping your customers and employees happy. No more jammed phone lines, stressed staff, or missed opportunities, just professionally handled calls every time. 

     

    We’re available 24/7, ensuring your callers receive the best customer service whenever they need it. Our outsourced call centre is flexible, able to switch from handling inbound and outbound calls to providing telesales, contacting prospects, or gathering re-orders for consumables. We take the load off, leaving your team free to focus on what they do best. 

     

    The whole process couldn’t be easier, from getting everything set up to switching over to us whenever you need a helping hand. If you’re interested in outsourcing your calls, contact Impact Call Centre today on 01794 230 230.   

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      Make an Enquiry
      I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.
      About us

      THE NUMBER ONE OUTSOURCE CALL CENTRE IN THE UK  

        Every single day, businesses up and down the country must contend with inbound calls. On top of that, companies must balance outbound calls too. Consider that for many businesses, the need to make and receive calls efficiently is the difference between succeeding and failing. For instance, if you’re not actively drumming up new sales or retaining existing customers, you’re essentially bleeding profits. 

      And if you’re not keeping your customer base happy, you risk losing customers to your competitors. And so, keeping on top of those daily calls is essential. Yet, something as simple as this can be hugely challenging without an expensive setup and a lot of manpower. Fortunately, there is a better way, and that’s Impact Call Centre, one of the best outsourced call centres in the UK. 

       

      If you’re in charge of a business, you have enough to contend with without being inundated with calls or finding time to make or return calls. Your customers are the lifeblood of your business, so this is one area you cannot afford to neglect. That’s where outsourcing your calls to a professional call centre can be hugely beneficial. At Impact Call Centre, we’re here to help in any way we can. 

       

      We play an important role in helping make our clients’ businesses successful by adopting a customer-focused approach that takes care of those who utilise your products and services. While you could spend thousands setting up a customer service team and equipping them with the best equipment, this is money better spent elsewhere. 

       

      Impact Call Centre have made these investments, so you don’t have to. We have a team of over 200 experienced call handlers, all professionally trained. They have access to the latest and best equipment, ensuring your customers receive first-class service. And because of how flexible our services are, you can breathe easy knowing you’ll only ever pay for what you use – not a penny more!  

       

      Say goodbye to costly staff salaries, training programmes, and keeping your tech up to date. Say hello to affordable, professional call handling services tailored to your needs. 

      About us
      Inbound Sales

       How Does Our Outsource Call Centre UK Service Work?  

      To be successful, every business must ensure that it’s interacting with customers in a way that’s positive, meaningful, and productive. If a customer receives poor service or no service at all, they are likely to go elsewhere. A stretched team is in no shape to maintain the standards you require, and that’s where it pays to enlist outsourced call centres. But how does outsourcing work? 

       

      At Impact Call Centre, we provide four fantastic core services along with a myriad of other services that customers can cherry-pick from. Every business needs to provide great customer service, and that’s what we provide. Whether we’re fielding a customer query, handling a complaint, or advising a customer on a service or product, our team are ready and able to assist. 

       

      Our operators are all trained to a high standard and, as part of our onboarding process, are briefed on every client we represent. They’ll display an impeccable knowledge and understanding of your brand, products, and services, interacting with clients as your unofficial brand ambassador. 

       

      And if you need help with inbound and outbound sales, our team will ensure you never miss out on a sales opportunity again. Getting set up is super-easy; just let us know what you need from us, and we’ll get you added to our system. With Impact Call Centre, you get the following and more: 

      • Communications That Adapt to Any Situation 
      • Proficient Complaint Resolution 
      • Multi-Channel Solutions 
      • Multi-CRM Support 
      • Informative and Flexible Reporting 

       Data Cleansing  

      In today’s modern world, protecting data has never been more important. The internet makes it so much easier for data to be shared and accessed by virtually anyone, including those who’d seek to use the data for personal or financial gain.  

       

      Conversely, however, data is also an invaluable tool that businesses use to improve the service they provide, so long as it’s obtained with consent. Having accurate data saves a business precious time and money when it comes to sales and marketing. The wrong data can prove costly, so it’s good to ensure your data is up to date. Our data cleansing service checks customers’ details and, if not accurate, replaces, modifies or deletes them, ensuring data validity. 

      B2B and B2C Telesales  

      B2B (Business-to-Business) and B2C (Business-to-Customer) telesales are a necessary function that any sales and marketing company must carry out. At Impact Call Centre, we provide B2B and B2C telesales support without sacrificing the incredible customer service you expect to deliver. Our outsourced call centre provides a multi-faceted approach, providing a range of services for clients to choose from. 

       

      Come to us with your customer service strategy, budget, and projected goals, and we’ll provide you with the highest levels of support needed to drive your business forward. 

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      24/7 support
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      Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

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      Improve the Customer
      Experience

      Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

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      Reduce
      Costs

      Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

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      Leave it to
      Professionals

      Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

      Contact Us 

      If you’re struggling with the constant influx of calls, you might consider outsourcing your calls to a professional call centre. Not every call centre offers the same level of customer service that we do here at Impact Call Centre. We provide professional, market-leading outsourced call centre support and are among the best centres the UK has to offer. 

       

      Our call handling team are available 24-hours a day, seven days a week. They are on hand whenever you decide that outsourcing your calls makes sense and will handle a range of tasks, from inbound and outbound customer service calls to sales, continuity programmes, pick and pack fulfilment services, and more. To discuss your need with us further, simply contact one of the top call centres in the UK today on 01794 230 230.   

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      Why Choose Our Outsource Call Centre UK? 

      When it comes to handling customer calls, it’s important to never neglect this crucial aspect of your business. Missed or mishandled calls can lead to customers going elsewhere and sharing negative reviews of your company, which can further impact the number of calls you receive. With Impact Call Centre, you’ll never have to worry about a missed sales opportunity again. 

       

      We’re always on hand when you need us, 24/7, to handle inbound and outbound calls, customer support, pick, pack, and fulfilment, and so much more. As a company, we’ve always got your back and are invested in the success of your business as an unofficial brand ambassador. We’re also committed to protecting your interests, as evidenced by our GDRP, TPS, and MPS compliant status and our ICO registration.  

       

      For a call handling package tailored to your needs and budget, don’t hesitate to get in touch with a company so many of our customers would happily recommend. To learn more, don’t hesitate to reach out to Impact Call Centre using any of the contact details below. 

      Contact Us

      Do you have questions?

      Don’t wait, let’s talk

      Impact House Unit 7,
      Greatbridge Road,
      Romsey, Hampshire SO51 0HR

        What Services are you interested in?
        Inbound Sales CallsInbound Call HandlingCustomer Service CallsOutbound ServicesEmail SupportFulfilment Services
        I have read and accept the Privacy Policy and consent to Impact Call Centre Ltd. contacting me about my enquiry.